• Submit a meter read

    Submit a meter read

    If access was unavailable at your property for a manual meter reading, you can complete this form to submit a self-read of your meter. You will need to take a photo of each reading, including every meter or register on your NMI (National Meter Identifier) if there are multiple.

  • Important Information

    Submission of a customer-provided meter read is intended as a temporary solution to meter access issues and we expect that you will resolve access issues for the longer term. 

    Options for resolving meter access issues include:

    • Removal of any physical obstruction, such as a lock on a gate preventing access to the meter, or;
    • Upgrade to a remotely-read smart meter, which would not require regular access for manual readings.

    You can request a meter upgrade via our website or give us a call on 1300 838 009 during business hours if you have any questions.

  • Submit a meter read

    Submit a meter read

    If access was unavailable at your property for a manual meter reading, you can complete this form to submit a self-read of your meter. You will need to take a photo of each reading, including every meter or register on your NMI (National Meter Identifier) if there are multiple.

  • Please type your meter serial number/s below. You will need to provide a read and take a corresponding photo for each meter and/or register on this NMI.

    You can see all meters and registers on your bill in the Meter Details section on page 2.

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  • Note: if you don't have a camera on your device, you can upload a photo after clicking 'Take photo'.

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