SALON POLICY Agreement

Hey! You've likely ended up here because you are a dear client of mine or looking to become one 😊

Below are a list of my updated salon policies. All clients "new & old" must agree to all policies and complete this form in its entirety in order to book an appointment with me.

If you have questions or would like to discuss any of these policies, please reach out to me directly. (However, keep in mind that no one will be exempt from any of the policies listed below.) I can also provide you a physical copy of these policies if you would like one.

Putting these specific policies in place is crucial to my business as it allows me to make sure I am dedicating the time and energy needed to reach each client's specific hair goals to the best of my ability.

I appreciate your understanding & can't wait to talk HAIR with you!

-Kaitlyn Wagner
(631)780-4088 [text preferred]
Instagram: @kwaghair
lumihairspa@gmail.com

POLICY 1: TO BOOK

-All clients must provide a working card on file in order to book any appointments, including a free consultation. *Please note: I cannot see your card number/information - it is securely encrypted through my booking software.

- If an attempt to charge this card is declined, you will no longer be approved to book future appointments without a minimum deposit of 50% left.

-  You must provide your full name, phone number (where confirmation texts can be sent,) email address & card information at minimum to book an appointment. Providing your email will ensure you receive all future salon updates & notices!

* Please confirm your appointments via the link sent through text. 

POLICY 2: CANCELLATIONS

- Client must provide a MINIMUM of 24 hours notice for any cancellation.

- Cancellations made within the 24-hour window before the appointment time will result in a 50% fee charged to the card on file.

- A no-call, no-show will result in a 100% fee charged to the card on file and a 50% deposit must be left in order to book your next appointment.

- Once any client does not give proper notice for cancellation, or does not show up for an appointment, I reserve the right to require a deposit of 50-100% in order to book any future appointments.

POLICY 3: LATENESS

- If you will be more than 5-10 minutes late to your appointment, you must call/text to notify me ASAP so that we can discuss whether or not there will still be enough time to complete your services booked.

- If you do not call (and we do not discuss timing), I cannot guarantee that I will still be able to take you upon arrival.

- In the event you do not call and are more than 10 minutes late to your appointment, a fee of 100% of your appointment total will be charged to the card on file, as this will be considered a no-call, no-show.

POLICY 4: ADJUSTMENTS

- Adjustments include but are not limited to: re-toning highlights, simple haircut adjustments, simple color fixes, etc. If you are unsure whether or not what you would like to "fix" is considered an "adjustment", please ask me as soon as possible and we can discuss our options.

- Adjustments to any hair service will only be performed free of charge within 7 days of the initial service. After 7 days, any adjustments desired will be that service’s normal price.

- Adjustment appointment will not include a blowout.

- Anything requiring “more” than what the original service was, will be charged accordingly. (More highlights added, color all over as opposed to just roots, etc.)

- Beyond 7 days from the initial appointment, any services desired will be full price.

POLICY 5: THE APPOINTMENT

- Please arrive to your appointment with CLEAN/DRY hair unless otherwise specified by me. Clean hair = no root cover sprays, excessive gel/product buildup , temporary color stains, etc. If any of these circumstances are unavoidable on the day of your appointment, please arrive 10 minutes early to allow for a thorough shampoo/condition prior to your services booked.

- Payment is due on the day of service, no exceptions. I accept cash, card, Apple pay or Venmo.

- Refunds for hair services performed will NOT be issued due to dissatisfaction or any other reason.

- If you are displeased with a product purchased, you may return it to the salon and a 50% refund may be issued. (Product must be more than 3/4 full.)

Please provide the information below to confirm that you've read and agree to all of the terms listed above.