Clone of Booking information and house rule.

Vacation home booking information & house rule

Platforms exclusively facilitate booking and cancellation processes, while hosts manage guest accommodations. Hosts have the authority to request guest identification and agreement, especially since some guests may use aliases or have outdated contact information in their platform profiles, and some guests may argue or complain without reading and understanding house rules. It is crucial that the information in the agreement aligns with the details outlined in the platform listing. Your cooperation in providing accurate information is essential for ensuring comprehensive insurance coverage, prioritizing guest safety, streamlining check-in procedures, and promptly addressing any concerns that may arise. As this agreement is integral to the booking process, we kindly request completion within a two-hour timeframe to streamline operations and facilitate our housekeeping and check-in preparations. To support this, guests are offered the flexibility to cancel their reservation and receive a full refund, provided they unblock the listing calendar within two hours of booking. Outside of this two-hour timeframe, Airbnb's cancellation policy will apply. We are dedicated to providing exceptional value and a five-star experience to all our guests. We welcome a diverse range of visitors who appreciate our offerings and understand that minor imperfections and normal wear and tear are part of any home. However, we may not be the ideal choice for guests complaining and seeking refunds for minor details or expecting a vacation home to match their personal comfort levels exactly. To ensure a smooth and enjoyable stay, we encourage all guests to review listing and house rule, which clearly outline what to expect in case of any unforeseen circumstances.
Guest Name*

First NameLast Name
Guest phone# only for emergency*

Area CodePhone Number
Your facebook address link for message, or you can message or friend us https://www.facebook.com/5starvacationhome
Which platform did you make the reservation?*

airbnbgoogle vacation rentalwww.5starvacationhome.comOther
Email (to mail this house rule)*
example@example.com
Check-in day after 4pm*

MonthDayYear
Date
Check-out day prior to 10am*

MonthDayYear
Date
Upload photo of driver license or oversea passport ID (**people sending photo of themselves, US passport will have to redo with correct ID.)*

Browse Files

Cancelof
Guests should understand that the vacation home is shared by many throughout the year. It is crucial for all guests to follow the house rules and check out on time. Unlike a hotel with hundreds of rooms, each vacation home is unique and irreplaceable. If the home is not a good fit, Guest agree to take the option to terminate.*

Yes, we have reserved this home for a vacation getaway under Florida Statute 509. This booking is not a long-term lease agreement. Unlike hotels with hundreds of rooms, each vacation home is unique and irreplaceable. Guests agree to terminate the booking if the home is not a good fit, to avoid complaints and stress for both parties.
Please provide your home address*
Unexpected events can occur beyond the host's control, so we encourage guests to purchase travel insurance to cover any unforeseen losses or expenses. Managing every aspect of the vacation home experience and meeting the diverse needs of our guests can be challenging, so we ask that guests carefully read the listing details and house rules to set the right expectations. Upon arrival, we request that guests promptly inspect the home and report any issues to the host within one hour. If there are any concerns or dissatisfaction, guests have the option to terminate their booking within one hour of arrival, before unpacking or making any changes to the home settings. If guests need time to find alternative accommodations, they must release the remaining days from the calendar for other guests within one hour of check-in. Promptly releasing the calendar helps minimize lost opportunities for other guests and potential revenue for the homeowner. This policy ensures a fair resolution, prevents potential scams, and protects the interests of both parties. Guests need to initiate cancel or termination process through their Airbnb account or contacting Airbnb directly. Guests acknowledge and agree with the follow rules under special situations*

1. Trade offs for booking vacation home: Achieving a balance between creating the ideal home and delivering exceptional value for a guest's vacation experience is a significant challenge, especially without a dedicated employee solely focused on guest check-in or overseeing stays at the vacation homes. These homes are situated within various resort communities and are shared among multiple guest groups. As a result, there may be occasional maintenance activities conducted by the resort manager, utility company and normal wear and tear, minor imperfections, or any prior damage caused by previous guests, which may be beyond the immediate control of the host. Like any home, ours undergoes continual updates and may feature minor imperfections or areas awaiting improvement. Secondly, While housekeepers diligently inspect the functionality of each unique vacation home, it's important to understand that not every aspect of the property is updated or perfect as 5 star hotel rooms. We rely on contracted services for cleaning and repairs between turnovers. However, we cannot guarantee the immediate availability of a contractor within 24 hours during a guest's stay. Therefore, we strongly advise guests to communicate any specific requests or questions regarding their check-in or stay in advance or during stay. For your convenience, essential contact numbers are provided in the welcome sheet, which is shared with guests and left within the home. In situations where the host may not be immediately available to assist, these contacts can provide necessary support. We sincerely request our guests to show kindness and consideration towards both our home and our dedicated housekeepers. While we acknowledge that our accommodations may not achieve the flawless standards of a 5-star hotel room, we pride ourselves on offering a comfortable and welcoming environment that delivers exceptional 5 star value to our guests. If your standards lean towards perfect or luxurious accommodations or 24 hour support, we kindly suggest considering alternative lodging choices. Our commitment to transparency ensures complete disclosure. Guests are required to inspect the home immediately upon arrival to ensure everything meets their expectations before unpacking or altering the cleanliness settings. Any issues or concerns must be reported within 30 minutes to be eligible for a refund or resolution. If the home is not a good fit, guests agree to terminate the booking upon arrival and receive a refund for unused nights without extra compensation. This policy ensures a mutually respectful resolution, prevents potential scams, and safeguards the benefits of both parties. We will hire a contractor to address any significant issues, but we are unable to do so or provide refund for minor imperfections, cleaning oversights, or unsubstantiated claims. False claims, whether intentional or unintentional, occasionally occur. We take all valid complaints seriously and will send contractors as soon as possible to address any issues. However, false claims incur costs for us, including contractor expenses, lost rentals, damage to our business reputation, and loss of Superhost status. Therefore, we will hold responsible parties accountable for covering these costs. A bill will be sent via the platform, and legal action will be taken if necessary. Please ensure that any concerns are not merely related to a period of adjustment/learning to the new home before reporting them. 2. Cleaning fee: We contract with local cleaning companies to maintain the cleanliness of our home after each check-out. Check-in time is 4pm and entry code will be messaged to guest at 4om check in time. Guests may arrange additional cleaning services for an extra fee if desired during stay. While we diligently strive for the highest standards of cleanliness, it's important to note that our home isn't a sterile hotel environment. Different housekeeping companies or individual cleaners may have varying standards beyond our direct control. If you encounter anything below your expectations, please inform us promptly and let us know how you want us to correct it. We do our best to provide our guest 5 star vacation experience, However, we are not perfect. Occasionally, minor cleaning oversights may occur, such as a missed dust bunny, a stray hair, minor imperfections, normal wear and tear, or remnants from prior guests. We value your feedback and understanding. Our housekeeping team works diligently year-round during check-outs, but achieving perfection in cleaning is challenging. Vacation home cleaning is particularly unpredictable and demanding. Similar to most individuals, our housekeepers thrive on positive feedback. Please understand that we cannot offer refunds on the cleaning fee as long as the home has been cleaned. Your understanding and cooperation are crucial in helping us maintain a welcoming and comfortable environment for all our guests and contractors. 3. Pest Control: Our home nestles in the heart of vibrant central Florida. Despite our diligent cleaning efforts, it's not uncommon for the occasional bug or spider to venture indoors. This is simply a characteristic of our local ecosystem and doesn't reflect on our cleanliness standards. To maintain a comfortable environment, our home undergoes routine pest control measures to minimize intrusions. However, being situated in Florida, bugs and critters are part and parcel of our surroundings, thriving in this lush environment. We kindly request your understanding regarding the possibility of encountering these creatures within or around the premises, as they are known to find their way in through various means. Regrettably, refunds cannot be provided for occasional sightings, but we encourage you to promptly report any encounters so we can swiftly assess whether an emergency visit from our pest control service is necessary. Additionally, we greatly appreciate your cooperation in keeping doors closed whenever possible to deter these creatures from entering. While we strive to maintain a safe environment, it's important to note that we cannot assume responsibility for any bites or intrusions by these natural inhabitants. If you or any of your guests are particularly sensitive to the presence of such creatures, we respectfully advise that our resort may not be the ideal choice for your stay. 4.Weather, Storm, humidity and Moisture: We regret to inform you that we are unable to assume responsibility for airline cancellations, travel inconveniences, or any circumstances beyond our control. It is strongly advised that guests obtain travel insurance to safeguard against any potential cancellations on their part. In Florida vacation homes, it's not uncommon for guests to notice a slight moisture in the air at times. This is simply a characteristic of the local environment and should not be misconstrued as a reflection of cleanliness standards. To mitigate this, we kindly request that all doors and windows remain closed. For optimal comfort, we recommend setting the thermostat between 70°F and 75°F. Deviating from this range may lead to increased humidity or damage to the HVAC system. Should additional airflow be required, we are happy to provide floor fans upon request. 5. Safety and comfort: While we strive to ensure a safe and comfortable stay for our guests, it's important to note that we cannot guarantee absolute safety, comfort, or control over every aspect of the stay. It's unrealistic to expect that every guest will be entirely satisfied, as individuals may encounter issues or perceive them differently in any accommodation. We cannot guarantee that our furnished amenities, such as beds, bathrooms, WiFi/internet, will perfectly meet every guest's preferences. Additionally, we are not liable for any disruptions in services like water, electricity, WiFi, cable, appliances, AC, or HVAC systems. However, we are committed to promptly addressing any issues by engaging qualified contractors for repairs. Each vacation home may have a unique scent that may vary from individual preferences due to factors like previous guest stays. We cannot promise that the home will smell exactly as each guest prefers. Similarly, we cannot ensure that prior guests will leave the home in the desired condition or adhere to proper thermostat settings or departure times. We offer refunds for unused and unblocked nights when the home is not a good fit for guest to live. Our rates are kept competitive. While we aim to provide an affordable option for all guests, we are unable to offer further discounts. 6. Supplied and furnished items: This vacation home is intended solely for temporary stays, emphasizing simplicity to prevent clutter. Please refrain from assuming the inclusion of supplies not explicitly listed or commonly used by the majority of guests. Guest safety is our priority, which is why certain items such as coffee, coffee filters, salt/pepper are not included in the listing's supply. While some units may have remnants of these supplies left, consumption is at your own risk. The initial supply is provided by an offsite housekeeping company as a courtesy. After this starter supply is depleted, guests are expected to purchase their own consumables, a standard practice for vacation homes in the area. Preferences vary regarding toiletries like shampoo, conditioner, and body soap; some guests prefer to use their own, while others appreciate the convenience of provided amenities. If shared among guests, we cannot guarantee freedom from allergies or contamination from previous users. Guests are encouraged to bring their own toiletries if they have specific preferences or concerns. During your stay, there will be no delivery service for additional sheets, pillows, or other supplies. However, each unit is equipped with a washer and dryer, and some guests choose to bring their own linens. Please note that furnished items may occasionally go missing, become damaged, or need replacement. Should you find something missing or broken, and you believe it should be provided by the host, reimbursement can be arranged if you purchase replacements from local stores. Please be aware that our vacation home does not include a house phone, safe box key, or interior bedroom/bathroom door key. If you find yourself locked out of an interior space, you will need to arrange for a locksmith. 7. Sink, Tub, Toilet clog during stay: Drains can become clogged due to excess food, hair, or toilet paper at any time. We strive to address these issues proactively if notified before guest check-in. We value guests who attempt quick fixes to resolve clogs during their stay. In the event of any block, guests are expected to utilize the provided plunger for a swift resolution. Should a guest refuse to attempt reasonable solutions and we are unable to secure a contractor promptly enough to meet their standards, they reserve the right to terminate the booking. In such cases, guests will receive a refund for any unused nights. 8. Personal Item and personal injury: The host bears no responsibility for the personal items or injuries sustained by the guest, their family, or invitees. Guests are accountable for their own safety and that of their family or invitees. Please be aware that all bathtubs and showers may be wet and slippery, and appliances such as the stove, dishwasher, washer, and dryer can pose risks if not used properly. Exercise caution and watch your step while inside and around the property. In the event that negligence on the part of the guest, their family, or invitees leads to damage, the guest is liable for the cost of repairs and any lost rental income incurred as a result of the damage caused by them or their group. 9. Noise, alarm or neighboring problem: For the safety of all guests, our home is equipped with fire alarms and/or smart sensors. In case of an emergency, please contact 911 immediately. Please note that the host cannot be held liable for any noise arising from alarm or sensor or from neighboring guests. It's important to understand that the behavior of neighboring guests is beyond the control of the host, as each condo is managed independently by different host. 10. Cancellation and Travel insurance: Every listing on Airbnb is subject to its own cancellation policy. Our cancellation policy adheres to Airbnb's guidelines, host is unable to make exceptions. For any cancellation requests, guests should contact Airbnb directly. We highly recommend that guests consider purchasing travel insurance to protect against unforeseen circumstances, accidents, or other issues that may affect their travel plans or stay. 11. Refuse to check out: By booking a vacation home, guests acknowledge that it is considered a transient accommodation in accordance with Chapter 509 of the Florida Statutes and other relevant laws governing public lodging establishments. In the event that a guest refuses to vacate the premises despite reasonable requests, the guest will be responsible for paying minimum twice the daily rate. This fee covers the stress, effort, additional expenses, and damages incurred by the host due to the refusal to vacate. 12. All transient/vacation homes cannot be registered with post office: Neither guests nor owners can receive USPS mail at vacation home in Florida. However, Amazon, UPS, and FedEx packages may be delivered either to the doorstep or to the resort clubhouse, depending on the preference of the driver. The resort clubhouse may impose a fee for receiving packages, over which the host has no control. Alternatively, Amazon packages can be delivered to several Amazon lockers or pickup locations free of charge. For further information or inquiries regarding Amazon delivery options, guests are encouraged to utilize the delivery options provided on the Amazon checkout site or contact Amazon directly.

List your Additional guest/visitor during your stay

	Name of your guest	Relationship to you	Your home State or oversea country
Guest 2
Guest 3
Guest 4
Guest 5
Guest 6
Guest 7
Guest 8

Any special for your check-in and during your stay you want us to know? Different resort has differnt rule for 2nd car. Let us know if you have second car.
House rule

Guests may cancel if they disagree with any of the house rules. The host agrees to provide a full refund if the listing calendar is blocked for less than 2 hours, even if this falls outside Airbnb's cancellation policy

Enhanced Booking Qualifications:

1. Age and Verification: Guests must be at least 25 years old and provide valid identification which is US driver license or oversea passport. Additionally, they must affirm their drug-free status and demonstrate financial responsibility by either paying rent or owning a home.
2. Distance Requirement: Guests should be traveling from a minimum of a 3-hour drive away to deter local gatherings and ensure a more peaceful environment.
3. Positive vacation home experience: We are committed to providing our guests with a 5-star experience, offering exceptional value without aiming for luxury or perfection. Our dedicated team of cleaners, cohosts, and hosts work tirelessly 365 days a year, including holidays and weekends, to ensure guest stay is enjoyable. Receiving less than a 5-star review can be disheartening for us. We kindly ask new guests to understand the trade-offs involved in booking a vacation home. Hosts can face suspension for ratings averaging 4.6 stars. To maintain our high standards and business reputation, guests who leave multiple 4-star reviews or any reviews of 3-tars or below are not suitable fit unless any prior issues can be resolved through communication.
4. Direct Check-in/Check-out Policy: Guests must personally handle the check-in and check-out process to prevent third-party bookings and ensure accountability.

Basic House rule:
1. No smoking in unit, patio, balcony, or breezeway.
2. No parties.(locals within 3 hours drive distance need to message us first).
3. No animals.
4. No color of hair dye, anything on towel, sheet, wall or anywhere.
5. No odor from cooking or anything left that next guest to complain about.
6. No early check in or late check out without paying housekeeper minimum fee $50 up to one hour early in or late out. Don't book if wanting to check in early and not paying $50/hour fee.

Community/resort rule also apply to all guests and owners. Guest will pay minimum cleaning charge of $500 cleaning if any sign of smoking, animal plus damage repair, rent loss and fine from resort or HOA.

During Stay:
1. Have electronics, smart sensors, in original state and powered all time.
2. Have doors and windows closed to prevent moisture, bug in Florida weather.
3. Have AC/heater in Recommended range 70F -76F in Florida. It may stop working outside the range.
4. Have all trash bagged and taken out regularly to avoid odor and bug.
5. Don't move furniture, appliances.
6. Don't enter owner/cleaner storage or utility closets.
7. Don't download any program or add any channel to basic program provided by HOA. Guest is responsible for extra charges or disconnection which may occure months later.

Prior to check out
1. Please vent any odor from cook, food or anything that cleaner or later guests may complain.
2. Leave all electronics in original order and place.
3. Check all drawers and closet to make sure you do not leave anything behind.
4. Follow Check out instruction (messaged to guest the evening before check out).

**Guests are required to adhere to the house rules outlined for this property. Failure to comply may result in the cancellation or termination of the reservation. In such instances, guests acknowledge that no refunds or chargebacks will be issued. Furthermore, guests understand that they are solely responsible for any damages, fines, or loss of rental income incurred as a result of their violation of the house rules. By confirming the reservation, guests willingly accept these terms and conditions

**After successfully submitting this form, guests will promptly receive an email with a PDF attachment from Jotform for reference. If a guest disagrees with any of the house rules outlined, they must cancel the booking through Airbnb within 2 hours of booking to release the listing calendar and receive a full refund. Guests should not wait for host confirmation but should contact Airbnb directly to initiate the cancellation process. The host agrees to provide a full refund if the listing calendar is blocked for less than 2 hours due to the cancellation initiated by the guest.
Guest signature*

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Vacation home booking information & house rule