Frequently Ask Questions(FAQ):
How do I pay my bill every month?
Payments & Billing
● All plans are recurring (monthly or quarterly). After your initial payment, future payments will be processed automatically.
● Please ensure sufficient funds are available to avoid service interruptions.
Common Payment Issues
Payment Declined
● Ensure all payment information is entered correctly.
Duplicate Charges
● This usually occurs when a second manual payment is made. This creates multiple active subscriptions.
● To resolve this issue, remove your card from the duplicate account using the confirmation email you received after your purchase.
Note: Banks process payments differently. If you are paying on your expiration date, please allow time for processing. Paying early is recommended.
Important: Duplicate payments that require refunds may be subject to a processing fee. Please avoid making multiple payments, as all plans renew automatically.
Why does my service keep buffering?
Connection or buffering issues are not always caused by the service provider. In many cases, these issues are related to your internet provider or home network. While you may have a high-speed internet plan, several factors can still affect performance:
● Internet Provider Limitations: Even with premium plans (e.g., Xfinity), speeds can fluctuate. If multiple households share the same network infrastructure, providers may distribute bandwidth to maintain overall performance.
● Network Restrictions or Security Settings: Internet providers may apply security measures that can interfere with streaming services, sometimes without your knowledge.
● Location Factors: Service quality can vary depending on your area and proximity to network towers.
● Connected Devices: Multiple devices using the internet simultaneously (smart TVs, phones, gaming systems, etc.) can reduce overall performance.
Additionally, recent updates to Amazon Fire Stick devices have impacted performance. Some older devices may no longer support the service effectively, and newer models may restrict developer options. This is due to increased restrictions from major streaming platforms.
How do I refresh the apps?
Troubleshooting Steps
If you experience buffering or connection issues, please try the following:
Restart the App
● Go to: Settings → Applications → Manage Installed Applications → Select the App → Force Stop → Clear Cache
Update Playlist
● Within the app, go to: Settings → Playlist → Update Playlist
● Note: If the playlist fails to update, this typically indicates an internet connection issue.
Restart Your Device
● Go to: Settings → My Fire TV → Restart
Reboot Your Modem
● Unplug your modem for at least 10 seconds, then reconnect it.
● Allow it to fully reboot before reconnecting your device.
Sign Out & Back In
● Go to: Settings → Playlist → Select Your Playlist → Delete Playlist
● Then log back in using your credentials.
Reinstall the App
● Go to: Settings → Applications → Manage Installed Applications → Select App → Uninstall
● Then reinstall the app using the instructions provided on the website.
Service Options
If issues persist after troubleshooting, you may consider:
● Switching to a different internet provider.
● Transitioning to an alternative service once your current plan expires.
Please remember to remove your card on file before switching services to avoid automatic charges.
How long does the service last?
Depending on the plan you purchase, your service will last:
● 30 days (Monthly Plan)
● 90 days (Quarterly Plan)
How do I update my payment method?
Before updating or changing your payment method, remove the current card on file using the confirmation email you received when you made your initial purchase.
Please wait until your current service expires before adding a new card. Once your service has expired, visit my website and complete a new form with your updated payment information.
How do I know when my service expires?
The link below will provide your expiration date and account information for Extreme TV service accounts only.
For all other services, please contact me directly for account information.
https://extremeiptv.net/selfservice-portal/
How do I reset the TV Guide?
In the Tivimate app:
1. Go to Settings.
2. Scroll down and select EPG.
3. Scroll down and select Update EPG.
To have the guide update automatically:
1. Turn on Update on App Startup.
2. Change Update Interval (Hours) to 4 hours, or set it to your preferred update frequency.
What devices can I use for the service?
You can currently use:
● Android devices
● Amazon Fire Stick 4k or better devices
● Google TV Streamer devices