TRAINING PLAN BUILDER
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1. Findings & Insights for Training
Key findings
Impact area
Priority
Operations observations
Overall guest experience
Process
Product knowledge
Technical
Complaint management
High
Medium
Low
Guest Feedback Trends
Overall guest experience
Process
Product knowledge
Technical
Complaint management
High
Medium
Low
Training Needs Analysis Survey(TNA)/Staff Interviews
Overall guest experience
Process
Product knowledge
Technical
Complaint management
High
Medium
Low
2. Training Details
Training Topic
Subtopic
Desired Training outcome
Training mode
Complete by date
1
Guest Journey SOPs/Sequence of service
Problem Handling
Product Knowledge
Technical skills
Brand and service style
e-learning module
short refresher training
classroom session
2
Guest Journey SOPs/Sequence of service
Problem Handling
Product Knowledge
Technical skills
Brand and service style
e-learning module
short refresher training
classroom session
3
Guest Journey SOPs/Sequence of service
Problem Handling
Product Knowledge
Technical skills
Brand and service style
e-learning module
short refresher training
classroom session
4
Guest Journey SOPs/Sequence of service
Problem Handling
Product Knowledge
Technical skills
Brand and service style
e-learning module
short refresher training
classroom session
5
Guest Journey SOPs/Sequence of service
Problem Handling
Product Knowledge
Technical skills
Brand and service style
e-learning module
short refresher training
classroom session
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