Casely Power Pod Claim Logo
  • IMPORTANT: If you make any changes to the order number (like adding -2), make sure to click ‘Lookup order’ again to verify. Your order won’t be recognized unless you hit the button after every edit.

  • Please Note: Missing information, such as the order number or purchase date, may delay the approval of your claim. The more details you provide, the faster we can process it.

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  • Multiple Power Pod Claims

  • Please Note: Since there are multiple Power Pods associated with your order number, you will need to submit a separate claim for each Power Pod in order to receive multiple replacements.

    When submitting additional claims, add a dash followed by the claim number to the end of your original order number. For example:

    • Claim #1: 12345
    • Claim #2: 12345-2
    • Claim #3: 12345-3
    • (and so on)

    This ensures each claim is processed correctly.

  • Attach a photo of your Casely Power Pod's back side, showing the model number

    Model number should be E33A (Example image below)
  • Backside MagSafe Power Pod
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  • Attach a photo of your Casely Power Pod's front side with the requirements written in permanent marker

    (Example image below)
  • IMPORTANT: Your claim will only be approved once you've written the following on the front of your Power Pod in permanent marker:

    1. "RECALLED"
    2. Today's Date (MM/DD/YY)
    3. Claim number
      • If this is your first claim, write "#1"
      • If this is your second claim, write "#2"
      • and so on

    NOTE: Do NOT use tape. The information must be written directly on the Power Pod in permanent marker to be eligible for a replacement.

  • Front side MagSafe Power Pod
  • Choose File
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    Choose a file
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  • What is your contact information?

  • Where should we ship your replacement Power Pod?

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    $60 Store Credit Product Image
    $60 Store CreditDelivered via email once claim is approved
    $ Free
      
    Black Power Pod Product Image
    Black Power PodUL-Certified Power Pod (2nd Generation) - Ships in 2-4 weeks once claim is approved
    $ Free
      
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