🗓 Appointments and Cancellations
We will send you a confirmation text in the week leading up to your appointment.
If you are unable to attend, please let us know as early as possible. This helps us offer the appointment to another patient who may be in urgent need. Missed or late cancellations can have a significant impact on others waiting for care.
A cancellation fee may apply if appointments are missed or cancelled with insufficient notice, in line with the Inner West Pain Centre’s policy.
💬 Respectful Behaviour
We are committed to providing a safe, welcoming, and professional environment for all our patients and visitors.
Our team will always treat you with respect, kindness, and compassion—and we ask that this be returned.
We understand that living with pain can be distressing, but we cannot tolerate:
Aggressive language or behaviour
Threatening, rude, or abusive conduct
Inappropriate written or verbal communication
Such behaviour may result in refusal of further appointments or referral to another service.
🧍♂️ Patient Responsibilities
As a patient of our clinic, we ask that you:
Attend appointments on time, or give sufficient notice if you need to cancel or reschedule
Treat staff and other patients with respect, courtesy, and understanding
Provide accurate and complete information about your health, medications, and treatments
Follow agreed treatment plans where possible, and raise concerns if you're unsure
Let us know if you have any changes in your health, medication, or contact details
Ask questions if anything is unclear—we’re here to help
We believe that working together with mutual trust and respect helps us provide you with the best possible care.
⚖️ Medicolegal Requests
Our clinic is here to support you with your pain management and improve your quality of life.
We do not provide consultations for the sole purpose of medicolegal or legal claims.
However, if a report is requested by your insurer or legal representative as part of your care, we may be able to prepare this upon request. Please speak to our team for more information about the process and any applicable fees.