External Stakeholder Questionnaire

Waterloo Fire Rescue

External Stakeholder Questionnaire
Community Risk Assessment (CRA) Stakeholder Survey

Waterloo Fire Rescue is conducting this survey as part of our Community Risk Assessment and strategic planning process. Your feedback will help us better understand community expectations, risks, and opportunities to improve the services we provide.

All responses will remain anonymous unless you choose to identify yourself.

In all cases:
1 = Very Poor / Strongly Disagree / Very Ineffective
10 = Excellent / Strongly Agree / Very Effective
1. Have you personally received services from Waterloo Fire Rescue?

Other
2. If yes, which Waterloo Fire Rescue services have you personally experienced? (Select all that apply)

Other
3. If you have personally received services from Waterloo Fire Rescue, how would you rate your experience?

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1 is Very Poor, 10 is Excellent
4. What aspects of the response stood out to you? (Select all that apply)

Other
Section 2 – Overall Perception of Waterloo Fire Rescue
5. On a scale of 1–10, how would you rate your overall confidence in Waterloo Fire Rescue?

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1 is No Confidence, 10 is Extremely Confident
6. On a scale of 1–10, how satisfied are you with the services provided by Waterloo Fire Rescue?

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1 is Very Dissatisfied, 10 is Very Satisfied
Section 3 – Community Expectations
7. Which services should Waterloo Fire Rescue prioritize for the community? (Select up to three)

Other
8. What response time do you believe is reasonable for emergency services to arrive on scene?

Other
Section 4 – Community Risk Perception
9. On a scale of 1–10, how concerned are you about fire or life safety risks in Waterloo?

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1 is Not Concerned, 10 is Extremely Concerned
10. Which hazards concern you most in the Waterloo community? (Select all that apply)

Other
11. Do you believe certain areas of Waterloo need improved emergency service coverage?

Other
Comments:
Section 5 – Prevention and Public Education
12. Before today, were you aware of Waterloo Fire Rescue’s fire prevention and safety programs?
13. Which types of public safety education would benefit the community most?

Other
14. On a scale of 1–10, how important are fire prevention and education programs in reducing community risk?

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1 is Not Important, 10 is Extremely Important
Section 6 – Development and Infrastructure
15. Do you believe new development in Waterloo will increase the demand for fire and emergency services?

Other
16. Which infrastructure issues concern you most?

Other
Section 7 – Community Health and EMS
17. On a scale of 1–10, how important is the role of the fire department in providing emergency medical services?

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1 is Not Important, 10 is Extremely Important
18. Should the fire department expand programs that help frequent 911 callers access healthcare or social services?

Other
Section 8 – Communication and Engagement
19. How would you prefer to receive information from Waterloo Fire Rescue?

Other
20. On a scale of 1–10, how well does Waterloo Fire Rescue communicate with the community?

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1 is Very Poorly, 10 is Very Effectively
Section 9 – Future Planning
21. What challenges do you believe Waterloo will face over the next 10 years? (Select up to three)

Other
22. On a scale of 1–10, how prepared do you believe Waterloo Fire Rescue is to meet future community risks?

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1 is Not Prepared, 10 is Very Prepared
23. Overall, how would you rate Waterloo Fire Rescue as a fire department?

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1 is Very Poor, 10 is Excellent
Should be Empty:

Waterloo Fire Rescue

Section 2 – Overall Perception of Waterloo Fire Rescue

Section 3 – Community Expectations

Section 4 – Community Risk Perception

Section 5 – Prevention and Public Education

Section 6 – Development and Infrastructure

Section 7 – Community Health and EMS

Section 8 – Communication and Engagement

Section 9 – Future Planning