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ROCKY MOUNTAIN WARRANTY CLAIM - SHIPPING AND MANUFACTURING ISSUES
This claim form is for shipping and manufacturing damage found on Rocky Mountain products. This includes any kind of damage that is not an internal failure concerning non-Rocky Mountain hardware and components. Non-Rocky Mountain component failures must be addressed with the respective manufacturer.
Rocky Mountain Dealer
*
Please indicate which store to ship to if there is more than one location.
Who is your sales representative?
*
CANADA
Andrew Lefeuvre - Ontario
Mike Lavertu - Québec Est
Mathieu Melancon - Québec Ouest
Keith Stark - BC, YK, NWT
Ruben Salzgeber - AB, SK, MB
Wade Simmons - BC - Vancouver Island
Terry Tomlin - Atlantic provinces
INTERNATIONAL
Randy McInnis - International
USA
Ethan Flanigan - Mid Atlantic
Joe Anderson - Intermountain East
Sam Elmes - Intermountain West
Gavin Hayes - California
Adam Kazilsky - Midwest
Dave Kishbaugh (Pavé Group) - New England
Camden Latimer - Northwest
Paul Loesch - South Central (TOLA)
Jon Naylor - Southeast
Chris Newlin - Sales Director USA
Account#
Contact Email
*
Delivery date
*
-
Month
-
Day
Year
Date Picker Icon
Model Year
*
2017
2018
2019
2020
2021
2022
2023
2024
Platform
*
- DUAL SUSPENSION FRAME
Reaper
Element
Sherpa
Thunderbolt
Instinct
Instinct Powerplay
Pipeline
Altitude
Altitude Powerplay
Slayer
Maiden
- SINGLE SUSPENSION FRAME
Blizzard
Blizzard Powerplay
Suzi Q
Vertex
Growler
Growler Powerplay
Flow 26
Flow JR24
Flow JR20
- SPORT HARDTAIL
Fusion
Soul
Edge
- CYCLOCROSS, ROAD & GRAVEL
Solo
Level
*
- 10
- 20
- 30
- 40
- 50
- 70
- 90
- 99
- custom build by customer
N/A
Rocky Mountain Serial Number
*
Is this an issue caused by transportation, or by assembly?
*
Box is damaged, could be caused by transport
Box is intact, could be caused by transport
Box is intact, could be caused by the assembler
What is the problem with the part / component / frame?
*
Cosmetic
Structural: Cracked / Bent / Dented
Wrong part installed
Missing part
Wrong bike in the box
Incorrect assembly
Packaging is incorrect
Detailed description of the issue
Picture of overall bike or frame
*
Browse Files
Cancel
of
Clear pictures or video of failure
Browse Files
Cancel
of
Picture of serial number
*
Browse Files
Cancel
of
Supporting documentation (bill of lading or invoice)
*
Browse Files
Cancel
of
Picture of the box
Browse Files
Cancel
of
Enregistrer
Internal use
Date of the claim
-
Month
-
Day
Year
Date Picker Icon
Who's handling the case?
*
An Agent
phil@bikes.com
Quinn.Mcgunnigle@bikes.com
Reed.Piller@bikes.com
ian.nolan@bikes.com
Max.mackay@bikes.com
Alexandre.lafontaine@bikes.com
Mathieu.hebert@bikes.com
owen.gerrard@bikes.com
jonas.tack@bikes.com
jochenh@bikeaction.de
alexanderl@bikeaction.de
Other
Status
*
Under review
Warranty
Goodwill
Crash-replacement
Non-Warranty
Need more information from the dealer
Comments
For external use only***
Internal Follow-up Status
Closed - waited too long for information from the dealer
Closed - processed
High Security concern (should QC be contacted)
Yes
No
Resolution
Customer will keep the product as is
Credit for part replacement
Credit for cosmetic damage
Replacement bike
Replacement part from our warehouse
Replacement part from our supplier
Credit value if issued (CAD)
Order date
-
Month
-
Day
Year
Date Picker Icon
Number of Days
Claimable? (for QC only)
Yes
Who (Manufacturer or Assembler) (for QC only)
ANJ
AXMAN
FLYBIKE
GPMI
KENSTONE
MK
SUNRISE
VIP
XDS
Failure type (for QC Only)
SS side impact
Link-SS interference
Paint issue
MY22 Element SS bearing
MY23 Element hardware
MY23 Slayer tube in tube
Internal comments for follow up purposes
Should be Empty: