Customer Support Team Member

We're on a mission to provide the most helpful and trusted resources for people with thyroid conditions.

The Thyroid Pharmacist team is a tight-knit team of caring thyroid advocates, who are passionate about helping people with Hashimoto's take charge of their own health.

Dr. Izabella Wentz, author of New York Times Bestselling Books, Hashimoto's: The Root Cause and Hashimoto's Protocol, as well as the cookbook, Hashimoto's Food Pharmacology, is seeking an experienced, self-motivated, detail-oriented, kind, compassionate, and energetic Customer Support team member.

This Customer Support position is a paid opportunity for remote work on a contractual/hourly basis of 30-35 hours a week.
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If you can identify with the challenges of thyroid issues and taking charge of your own health, pride yourself on being effective and productive (rather than busy), and have the skills we're looking for, we'd love for you to join us!​

*Note: This is a paid opportunity for work on a contractual/self-employed basis.*

We are looking for an experienced, part-time Customer Support team member who will work remotely as part of the Thyroid Pharmacist team. 

With compassion, kindness, and professionalism, you will be supporting our readers and program members by providing information and resources about Hashimoto's via email, social media, and chat.

• Strong interpersonal skills
• Strong technical proficiency
• Ability to solve complex problems
• Self-motivated
• Self-accountable
• Passionate about helping others
• Patience and empathy
• Strong attention to detail
• Organized and systems-oriented
• Excellent researching skills
• Strong work ethic
• Mission-driven
• Positive attitude
• Proactive vs reactive
• Solutions-oriented
• Receptive to feedback, willing to learn and embrace continuous improvement

• Help Desk Software (Zendesk, Freshdesk, etc.)
• Zoom
• Facebook
• Instagram
• Google Workspace (Drive, Docs, Sheets, Gmail, Gcalendar)
• Basecamp

• We are passionate about helping those who are struggling with Hashimoto's and hypothyroidism
• We put our health first, but also work hard to help others
• We have a high-functioning team and work together to achieve amazing results
• We are in pursuit of self-motivated team members
• We're looking for people who don't cut corners
• Ideal candidates are positive, loyal, and upbeat
• Ideal candidates are passionate and professional
• Dr. Wentz is looking to create a team culture that's supportive and uplifting

If you read the description above and thought, "YES, that's me!" - Great, we'd love to hear from you! Please fill out the form below.

**Please do not apply for this position if you do not have the desired skillset. We love that you want to help our mission, but if you're not qualified, we won't waste your time by contacting you about this role. **

Thanks! We can't wait to work with you.