Contacta Inc. RMA Form

Return Merchandise Authorization Form
To submit a RMA request, please complete the following form.

If you have any questions, please send an email to:

mallorie@contactainc.com or call: (616) 392-3400

DO NOT return product, prior to receiving a RMA number. We will not repair or replace any product without a RMA form submission.

You will be provided a RMA number after your request has been received and approved. Shipping details for the returning product(s) to Contacta will be provided once the RMA has been received and reviewed. You will be able to enter up to four(4) products. If you need to return more than four products, you will need to reload this form for any additional products.
Contact Information
Business Name *
Your Name: *

First Name Last Name
Your Email: *
someone@somewhere.com
Business/Contact Number *
Would you like additional confirmation emails sent to anyone else within your company? (You may add up to two extra email addresses) *

Yes No
Additional Email 1:
example@example.com
Additional Email 2:
example@example.com

Return Shipping Information

If the returning product is under warranty, a shipping label will be provided to you at no cost. This will be included in the box containing the advanced replacement. Please use this box and label to return the faulty product to Contacta.
Should we send it to the email address you already provided or should the return label be emailed to someone else? *

Yes, please email the label to my email address above. No, please email the label to my colleague/customer.
What email address should receive the return label? *
someone@somewhere.com
Do you know the dimensions for the returning box? (If you do not have the details at this time, please email orders@contactainc.com at your earliest convenience.) *

Yes No
Box Dimensions

Please enter the dimensions of the box you will be shipping so we can issue you a return label.
Length
(inches)
Width
(inches)
Height
(inches)
Weight
(pounds)
Would you like us to ship the replacement/repaired product to your business address, or the site location? *

Please ship to my business address. Please ship to the site location.
Who should we ship this to? *

First Name Last Name
What is the business name of the site? *
Address *

Street Address

Line 2

City State / Province

Postal / Zip Code Country
Special Shipping Instructions:

Contacta Limited Warranty

Please read carefully.
Returns
Our products may be returned up to 30 days from the receipt of goods.

Returned merchandise within these 30 days must be received within the original packaging, in unchanged and undamaged condition.

Any accessories not returned will be invoiced to the dealer.

Custom ordered and obselete products (i.e. - cables, modifications, track, etc.) are non-refundable.

Once the returned product has been received and inspected by a Contacta staff member, a credit memo will be issued and emailed to you. If an advanced replacement has been sent, the credit memo will be applied towards that invoice. If no advanced replacement has been sent, the credit will remain on your account to be used towards future orders.
Faulty Products
In the instance of a faulty product, Contacta will, in its discretion, provide one of the following remedies as deemed necessary to the situation, under this limited warranty:
1. Send out an advanced replacement of the faulty product (minus any accessories including rackmounts, wallmounts and shelves).
2. Issue a credit in the amount of the faulty product to be used towards future orders.
Should be Empty: