Please list each students full name with thier team following. Add all teams for all students that you are accepting only. Please place the program of dance for each student, see example. If you are not enrolling into any Cheer or Dance team please put N/A. If you are NOT accepting a Cheer or Dance team you must notify FEA in wrinting via email@example.com
as primary account holder hereby acknowledge that I have read, understand and agree to all terms and conditions set by Force Elite Academy including my financial obligations as a customer as listed in “Force Elite 2020 Policies & Code of Conduct”
Tuition and Payments
*Please note the term “Tuition” relates specifically to the cost involved with the teachings of a student’s weekly classes only. “Customers” specifically relates to the primary account holder being either a parent/guardian or Adult Student with self-managed account.
1. Yearly Tuition Fee’s & Payment Structure
1.1 Membership Types
1.2 Tuition Payment Option 1 – Monthly Billing (direct debit)
Only All Star Memberships are eligible for Monthly Billing. Instalments are worked out by taking each families total tuition costs after all applicable discounts and splitting into 10 instalments with instalment 1 due on February 1st and instalment 10 November 1st. Each monthly instalment is billed and paid in advance e.g. payment for February tuition is due 1st February and billing for March tuition will occur on the same day with March tuition due 1st March giving customers one whole month to make payment on each proceeding instalment. Customers electing to pay their tuition via monthly billing are required to complete and sign the 2020 FEA Tuition agreement in person prior to undertaking any trainings covered by the agreement. All accounts electing to pay tuition by monthly billing will be automatically debited on the 1st of each month as each instalment is due. If a debit date falls on a public holiday or weekend, the debit will be processed on the next business day. Automatic payments only cover the tuition instalment as agreed upon in the 2020 FEA Tuition Agreement as signed by the customer. No other debt or item on a customer’s account will be deducted via the automatic payment system. Customers have the option to pay their tuition monthly instalment manually either in full or partially prior to the debit date via their customer portal or via FEA reception with EFTPOS or cash. In case of partial payment of any instalment, any remaining balance off tuition only will be debited via the automatic direct debit system. If monthly tuition has been paid in full manually prior to automatic debit, then NO debit will occur. Customers will not be able to pay tuition manually until its posted their account on the 1st of the month prior.
1.3 Tuition Option 2 - Payment in Full (All Star Memberships)
Payments in full on All Star Membership will be offered $100 discount per student. If a family elects for a student/s to join multiple cheerleading teams and/or dance teams the total yearly price of tuition including all applicable discounts will be calculated by FEA admin with the applicable $100 discount applied on top. Customers enrolling mid-season on an All Star Membership may also elect to pay their tuition in full as calculated from their start date; customers may also elect to transfer from Monthly Instalments and pay out the remaining tuition cost at any point in the 2020 season. Customers electing to pay in full who enrol or switch from monthly instalments between February 1st & July 1st 2020 will have yearly tuition calculated from the point of enrolment and will be eligible for the $100. Customers electing to pay in full on enrolment or switch from monthly instalments after July 1st 2020 will have tuition calculated from point of enrolment but will not be eligible for $100 discount. Customers electing to pay in full must do so in person only and pay via EFTPOS (Visa & MasterCard only) or cash. Customers electing to pay in full at the begging of the season must do so at during registrations, customers joining after registration will have tuition payment in full due before they can start training with their team.
1.4 Methods of billing
All billable items will be billed through JackRabbit and will be available on the customer’s account. Each family will be able to access their own personal account online via JackRabbit’s parent portal. No billable item can or will be invoiced outside of the Jackrabbit platform.
1.5 Payment Methods
Payments for tuition can be made in person at any FEA reception with EFTPOS or cash. We also accept EFTPOS payment over the phone to reception on (08) 8164 3972. Payments made via Jackrabbit customer portal, including automated debits can be made with credit/debit card only. Bank Accounts will no longer be accepted for monthly instalment automatic payments or for manual account payments via the portal. Automatic debiting & manual payments with Credit or Debit Cards via Jackrabbit portal will incur a transaction fee plus handling fee as follows. Visa & MasterCard (2.20% Plus $0.66), AMEX (4.40% Plus $0.66). Example; a $100 payment via Visa will total $102.86 ($2.20 Transaction Fee + $0.66 Handling Fee). Any billable item on a customer’s account can be paid for at FEA reception via EFTPOS or Cash with NO additional fee’s. EFTPOS only accepts Visa & MasterCard payments.
1.6 Declined Automatic Debit
If a customer has either full or partial amount remaining on their monthly tuition instalment and automatic payment on the 1st of the month is declined FEA will contact the customer regarding their account. Customers will have until 5pm the next day to bring their account up to date, this includes weekends if the debit is initiated on a Friday. Customers will be given the opportunity to pay their account over the phone with the FEA representative during the initial contact. Customers who fail to bring account up to do date by 5pm the following day will be subject to late fees and possible suspension of services. See section 6 “Late Fees & Suspension of services” for more details.
2. Other Costs
2.1 Additional Costs of All Star Cheer and Dance
Other than tuition fee’s there are other costs that should be taken into consideration when joining a competitive cheerleading or dance team including CheerStars. Items such as registration fees, cheer team uniforms, competition entries bundle, dance team costumes, additional routine fee’s and any additional classes are not considered Tuition and are billed on top of each student’s yearly tuition costs.
2.2 Additional Classes
See section 7 for more info on additional classes.
2.3 Tumbling only & Recreational Customers
Customers who enrol into Tumbling or Recreational programs only are billed per term, calculated per week as stated above. When enrolling for the first time customers will have their terms tuition cost and applicable registration costs due on their 2nd Class. The cost of the first session is included in the term tuition costs. If a customer is returning from one term to the next their enrolment and fees will be added ahead of time and will be due by their 1st Class.
2.4 Important Due Dates
2.5 Competition Entries Bundle
Each Competition Entries Bundle includes the main entry fee for each student’s main team and cover each competition in SA and Nationals (if applicable). Entry into Vic Battle is not included in Entries Bundle and will be billed separately to applicable families. Competition Bundles are applicable per student not per family.
2.6 Additional Routine Entry Costs
Families with students who enter into multiple items at a single competition event will need to pay for each additional routine entry per student per competition event. For example, a student enters into 2 cheer teams, 2 dance teams and a group stunt or dance double; The students main team and primary entry fee is covered by their Competition Entries Bundle, the student will then have 1 cheer, 2 dance and the stunt/dance duo routines to be billed at the additional entry rate. Additional entry fees vary in cost per event provider and can even vary between cheer & dance additional entry’s. Additional entries (if applicable) will be billed to each family 8-10weeks prior to each competition, Additional entries payment is due no later than 6weeks prior to each competition, if payment is not made on time for additional entries, students will be removed from all additional routines not covered by the Competition Entries Bundle. Please use below as a guide only, exact costs for additional routine entries will be provided by individual event providers early 2020.
2.7 Registration Costs
A registration cost is applicable to every student who trains with FEA. Registration costs are paid yearly and need to be renewed each season. Students with unpaid registration fees will not be allowed to enter any FEA training areas or participate in any activities. Registration fees include student accidental & personal injury cover; competition injury cover and Australian All Star Cheerleading Federation (AASCF) membership. Elite Cheer, Premier & Elite Dance Athletes will also have an FEA training uniform included in registration costs. Only one registration fee need be paid per student regardless of how many classes/programs they enrol into.
3.1 Sibling Discount
FEA will be offering discount to families enrolling and paying for 2 or more students in All Star programs. An offering of 10% for each student’s overall tuition costs will be applied to a families account when opting to pay via direct debit. Sibling discount does not apply to pay in full accounts. Sibling discount is not applicable for additional classes, upfront costs, private classes, pro shop, travel packages, uniforms/costumes, recreational teams or any other term by term classes. Discounts, where applicable will be applied automatically to each families account.
3.2 Second Team Discount (Cheer)
Students who chose to enrol into a second Cheerleading team will receive a 50% discount to the standard tuition fees associated with the second team. Discounted price applicable for both direct debit and pay in full accounts. Sibling Discount if applicable also applies on top of second team discount.
3.3 Cheer/Dance Crossover Discount
Students who choose to enrol in both Cheer & Dance will receive discounted dance fee’s based on number of genres a student enrols into. See final costs for dance on pg. 7 of the 2020 Registration Package for breakdown of costs and discounted rates for Novice, Elite & Premier dance. If a student is enrolled into different dance programs e.g. 1 Premier team and 2 Elite teams the highest level program will be used to determine the base cost for the cheer/dance discounted rate, then the lower level programs will determine the increments in which the cost will increase per added style.
3.4 South Australian School Sports Vouchers
FEA are actively working towards offering School Sports vouchers for eligible customers with primary school aged children to use on Registration Fee’s. To know if your eligible go to https://www.sportsvouchers.sa.gov.au/
3.5 Council Grants
As FEA has many customers living in many different city council zone we are unable to effectively know exactly which councils offer sporting grants at which time and who is eligible. Use the website https://www.sportsa.org.au/services/grant-opportunities/ and research grant opportunities that may apply to you or your child.
4. Refunds Policy
4.1 Cooling Off Period
Customers who enrol into any competitive Cheer or Dance team will have a 2 week cooling off period. Cooling off period will only apply once all enrolment forms, contract, participation waiver and tuition agreement have been completed and returned to FEA admin. Cooling off period will begin at the students first class and will run for 14 days, within this time if the customer decided that FEA is not the right fit they can cancel their membership without any cancelation fees.
4.2 Refunds General
Customers may be eligible for full or partial refunds of tuition, competition entries bundle and/or registration fees in certain situations depending on date of cancellation, reason for cancellation and whether or not the student can be replaced in their team/s and the time need to find suitable replacement/s.
4.3 Refunds to Tuition & Registration Payments when paying Year in Full
4.4 Refunds to Tuition & Registration Payments when paying via Monthly Instalments
4.5 Refunds to Tuition & Registration Payments to Additional/Recreational Classes
4.6 Refunds on Competition Entries Bundle and/or uniform costs
4.7 Refunds as a result of Injury and/or sickness
If a student sustains a major injury either whilst training or competing with FEA or outside of FEA, or becomes extremely sick, either physically or mentally during the course of their enrolment with FEA then the customer may be entitled to partial refunds. In order to qualify for refund the customer must prove that the sickness or injury of the student will in fact prevent them from completing their enrolment with FEA for the entirety of the remaining season. Customers must produce a valid doctors certificate/letter from an approved Sports Physician in case of injury or an approved Specialist Physician in case of major sickness or trauma, FEA will not accept certificates from General Practitioners (GPs). If the athlete is deemed by a medical professional to be unfit for their enrolment for the remainder of the season, then the following refunds can apply:
Refunds only applicable if customer has already paid in full for above items and satisfy the listed requirements. If the student sustains an injury or sickness that will not prevent the student from completing their 2020 enrolment can apply for a suspension of services, see section 6, paragraph 6.6, 6.7 & 6.8 for more info.
4.8 Refunds for customers who are removed by FEA Management
Customers that are found in breach FEA policy resulting disciplinary action and subsequent termination of membership by FEA Management will receive NO REFUND of any kind. Cancellation fee’s as per cancellation policy will apply.
4.9 Account Credit
Customers who are not cancelling membership and remaining with FEA but may be entitled to a refund will do in the form of account credit. This credit will remain on the customer’s account and can be used for any purchase with FEA until credit is used. Account credit is transferrable from year to year, if customer leaves FEA with account credit then customer will forfeit all credit. Account credit is no redeemable for cash.
4.10 Pro Shop
No cash refunds can be offered on pro shop items. Returns are accepted if an item sold by an FEA Pro Shop is deemed faulty, not fit for purpose, does not match description, sizing is wrong or change of mind. Pro Shop items must be exchanged or returned with FEA reception; a customer may exchange or return an item for a different size or style of item with these conditions. The item must be returned with valid receipt (all pro shop sales will email or print (by request) receipts for customers), items cannot be worn, items cannot be washed. If the customer chooses to exchange for a different item, the customer must cover any discrepancies in price between the two items if the new item cost is higher. If the new item cost is lower in price than the returned item, then the remaining balance will be added to the customers FEA account and applied to the next relevant fee or remain on the account as credit. Customers can elect to return the item and receive the cost of the item back onto their account as credit.
5. Cancellations Policy
5.1 Methods of cancellation of membership
Customers can request to cancel their membership at any time during their contracted membership. FEA management can terminate memberships for various reasons including but not limited to; breach of behaviour, abusive behaviour towards staff or other FEA members, harassment, social media, parent conduct, general conduct or competition behaviour policies. FEA reserve the right to terminate customer memberships at any time if they feel a customer is not positively contributing to the culture of the program, not embracing or emulating FEA’s core values or impeding our ability to create a positive environment.
5.2 Cancellation Fees – Full Cancelled Membership
Due to the nature of competitive cheerleading and dance well thought out and solid commitment must be maintained from all team members in order to be successful. As the season progresses, routines become more refined to the skill of the team and team members become more in sync, the later the season progresses the more detrimental to the team removing an athlete becomes. As such cancellation fees are structured to increase in increments the later the season progresses. *Note customers may still cancel membership or change membership type without cancellations fee’s if change request is given to FEA in writing within a customer’s 2 week cooling off period.
5.3 Cancellation Fees – Dropping teams without cancelling membership
Customers with students enrolled into multiple cheer/dance teams who choose to drop teams mid-season are also liable for cancellation fee’s due to the detrimental nature of removing athletes from teams during the season. This cancellation structure is applicable for customers with siblings if one sibling cancels membership and the other continues. This structure will also be applicable for customers who change membership type from competitive to recreational membership type. *Note customers may still drop teams or change membership type without cancellations fee’s if change request is given to FEA in writing within a customer’s 2 week cooling off period.
5.4 Exemptions to Cancellation fees
In exceptional circumstances there may be exemptions allowing for reduction or removal of cancellation fees on a customer’s account. Depending on the circumstances in which a customer is requesting to cancel memberships FEA Management may ask for sufficient proof to validate a customer’s reasoning behind cancellation. In the case of a student unable to continue with their membership due to injury or chronic physical issues, a letter from an approved sports practitioner must be obtained and approved by FEA Management to qualify for exemption. For issues regarding student physical or mental health resulting in cancellation of membership a letter from a specialist practitioner must be obtained and approved by FEA management to qualify for exemption. FEA will not accept letters from General Practitioners (GPs). FEA will take each membership cancellation on a case by case nature and may ask for further information, if customers cannot or will not obtain the relevant information within 14days of cancellation then no exceptions can be made and full cancellation fee applies based on date of original cancellation application.
5.5 Cancellation Application
Any membership cancellations must be apply for in writing to FEA management via firstname.lastname@example.org.
5.6 Termination of Membership
FEA has a duty of care to protect the interests of its students, staff members and customers. Students, Staff members and customers must all follow the rules & policies set forth in this document. FEA management will take appropriate steps in dealing with any breaches in policy by any group or individual. FEA will endeavour to investigate and determine the correct course of action to deal with any given situation. Major breaches in policy regarding but not limited to harassment, alcohol & drugs, unsafe behaviour, social media and or parent conduct will result in instant termination of membership. Minor breaches can result in FEA investigation, formal warnings and other disciplinary action.
6. Late Fees & Suspension of Services
6.1 Late Fees – Monthly Tuition Instalment
As described in Section 1, Paragraph 1.6, customers that decline on their direct debit will have until 5pm the following day to have their instalment up to date. If customers do not have their tuition instalment up to date by the 5pm deadline, then a $40 late payment fee will be applied. The customer will then have until their next class to bring their instalment and the late fee up to date. See paragraph 6.3 for more info.
6.2 Late Fees – Competitions, Uniforms, Choreography & Music
In the case of Competition Entries Bundle, additional routine entries, uniforms and music /choreography fees these items will all have a set due date for payment as communicated by FEA. Due dates are also visible on the customer portal. If any of the above items are not fully paid (including partially paid) by the set due date, then a $20 late payment fee will be applied per overdue item with an additional $10 fee added per week there after until the original item plus the fees are all brought up to date. NOTE* if additional competition entries are 1 week overdue then the student will not be entered into the completion for the team’s correlating to those additional entries. This will result in the student sitting out of trainings for those teams until the competition is complete and the student can return to the routine. Please note that if the student is removed from the routine then there is no guarantee the coach will be able place them back in the same role.
6.3 Suspension of service – All Star Cheer and/or Dance
As described in paragraph 6.1, once the late payment fee has been applied the customer will then have until the next class (that the monthly instalment applies to) to make payment of the instalment plus the late fee. If the customer fails to bring payment up to date before the students next class, then FEA will not be able to provide service to the student, it is still a requirement that the student attends team practices but they will not be able to participate. This has a hugely negative effect on not only the student but the entire team and customers are urged to budget and manage their accounts accordingly to avoid this.
6.4 Suspension of service – Additional classes
Flyers classes, Semi Private, Tumbling Class, Private tumbling, dance & flyers and Flexibility classes are due before the student attends their first class/session (or 2nd session for a recreational membership joining on or after 3rd February 2020). If any of the above items are not paid in full (including partial payment) before the due date applicable, then FEA will not be able to provide service. Students are not required to attend any additional classes if services are suspended. Please note that if the additional class is a mandatory inclusion in a student’s All Star Cheer or Dance enrolment then suspension of service will negatively affect their ability to perform their role in their team.
6.5 Reinstating services
Once a customer has brought all applicable amounts up to date for monthly tuition instalment and/or additional classes then the student/s will be able to resume activities immediately. Customers are not able to reclaim miss classes due to suspended services as account credit or refund.
6.6 Injury or Sickness– All Star Membership
Students who sustain an injury or become sick (either physically or mentally) resulting in the student not being able to continue their enrolment for 4 or more weeks have the opportunity to suspend their Monthly Instalments and keep their place in their team for a maximum of 2 Monthly Instalment cycles. Pay in full customers must understand that no refunds can be offered off tuition in the event of missed trainings due to injury during the season. Students that are unable to train or compete due to injury must submit a valid Doctors certificate from an approved Sports Physician indicating the type of injury, date of injury, rehabilitation plan and date of return to activities in order to receive payment suspension. Students who become sick and are unable to train must submit a valid doctors certificate from an approved Specialist Physician, stating the sickness, the treatment and the planned return to activity. FEA will not accept certificates/letters from General Practitioners (GPs). If the injury or sickness is persisting beyond the 2nd Instalment cycle and continues to keep the student from training or competing the customer can choose to do the following:
If a student returns before the 2nd Instalment Cycle, then a manual instalment will be billed to the customer based on the date the student resumed services.
6.7 Injury or Sickness – Recreational Membership
If a student becomes injured or sick (physically or mentally) during the course of a term and cannot participate in any activities for greater than 4 weeks, then the customer is able to claim that time back as account credit for next terms enrolment. E.g If a student sustains an injury in or out of the gym and cannot participate for 6 weeks the customer may receive those 6 weeks as credit towards next terms enrolment (providing the customer has already paid in full for term during which the injury occurred). Customers must produce a valid Doctors certificate from an approved Sports Physician or Specialist Physician indicating the type of injury/sickness, date of injury/sickness, rehabilitation/treatment plan and date of return to activity in order to receive payment credit. FEA will not accept certificates/letters from General Practitioners (GPs)
6.8 Minor Injury or sickness
Students who sustain minor injuries or sickness that require them to miss less than 4 weeks of training are not able eligible for payment suspension or any refunds. Students are required to attend and observe training sessions for their All Star Cheer or Dance team but not required to observe tumbling, flyers or dance tech classes. Athletes who are sick and bed ridden or contagious are asked to remain at home. Students with very minor injury or sickness such as general soreness, bruises, runny nose, slight cough sore throat are still required to attend trainings, activities can be modified for the student and medical face masks can be provided if the student had a cold or flu to help prevent spread.
7. Additional Classes
7.1 Basic information
Additional classes are all other class types that are not All Star Cheer or Dance competitive teams including Tumbling Classes, Semi Privates, Dance Technique, Flyers Classes and Flexibility classes. Tumbling classes are classes are mandatory for all students in Levels 1-6 and included in the tuition costs, tumbling classes are optional for Novice full season and CheerStars half season teams and is not included in the tuition costs. Dance Technique classes are mandatory for all, All Star dancers and is included in the tuition costs. Flyers classes are mandatory for all students who are required to fly in any Cheer Team Levels 1-6, this is not included in the tuition costs and is billed per term. All other classes are optional for customers to enrol into and are billed per term. See paragraph 7.2 for more details regarding tumbling, dance or flyers privates.
7.1 Cancelling class & re-scheduling
If a student cannot make it to any of their additional classes, then they have the option to re-schedule to another time during the week or at another FEA location. Not applicable for All Star cheer or dance teams. The customer must contact FEA reception via phone or email at least 1 hour prior to the scheduled class start time to inform of the student’s absence, FEA reception will be able to assist with re-scheduling the student to a new class time for a once off make up session. The student can attend another class of the same level or a lower level to make up but cannot attend a higher level unless approved by FEA management. FEA will endeavour to find a suitable make up session however if the customer does not want to attend the offered session/s then they will have to forfeit their make up for that week. If a customer does not contact FEA prior to 1 hour before a classes scheduled start time, then no make up session can be offered.
7.2 Private Tumbling, Flyers or Dance
Customers enrolling into Private tumbling, Dance or flyers sessions must pay for their session prior to commencing activities with their coach. Customers have up to 2 hours prior to the scheduled start time to cancel a tumbling, flyers or dance private session. Customers can reschedule the missed session for free provided they contact FEA reception 2 hours prior. If the customer does not contact FEA reception or contacts FEA after 2 hours prior, then full price of private will be charged to customers account, if customer has already pre-purchased their private session then no refund can be offered. In the result of no-show or late alert customers can book another private session but at the additional cost of a new booking.
7.3 Tumbling Private Packs
Tumbling privates are usually $50 each per 45min session but are also offered in 5pack for $220 an 10pck for $400. Customers electing to purchase a 5 or 10 pack of Tumbling Privates can book each individual private via the online portal but must contact FEA reception to have the packaged price fixed on the account. Customers must pay for the entire 5 or 10 pack in full before the date of the first private in the pack in order to receive the discounted rate. If the customer cannot pay the full amount of the package before the first session, then they can pay for the private sessions individually at $50/session.
8. Payments Miscellaneous
8.1 Overdue accounts
Accounts, including all applicable late fees that are overdue by 2 weeks or greater with no arrangement or communication from the customer with FEA will result in further collection actions being initiated. The customer will also be liable for any additional fee’s during the collections process.
FEA Management implore each and every customer to communicate with them regarding account issues. Customers who consistently ignore phone calls and emails from FEA regarding their account will not be able to effectively manage their account and risk suspension of services or possibly termination of membership if effective communication lines are not established and accounts are unacceptably in arrears.
8.3 Payment Arrangements
Customers requesting a payment arrangement must do so in writing to FEA management only via email to email@example.com. FEA will not offer extensions and will take payment arrangements on a case by case basis. Arrangements must be clearly requested for a specific payment or item with a set due date and must be requested at least 2 weeks prior to the due date. Arrangements requested within 2 weeks of a due date may not be approved, if an arrangement request is declined the reasons will be given to the customer and all applicable late fees will apply if the item payment becomes overdue. Customers who lapse in payment on an approved arrangement will be contacted by FEA immediately and will have 24hrs to rectify the payment. If the customer cannot make the payment as per the arrangement, then the arrangement will be void and the customer liable for full cost of the item in question and applicable late fees if overdue.
8.4 Financial Hardship
Customers experiencing financial hardship must book a meeting in person with FEA management only. Customers can discuss with FEA their situation in privacy and possible solutions and/or timeframe to when the hardship will be over. FEA will assess each customer on a case by case basis and determine the correct course of action for each individual family.
8.5 Customers with bad credit or poor payment history
FEA reserves the right to terminate membership to any customer/s consistently declining in Monthly Instalments, consistently overdue on additional class, competition entries and all other items and consistently building up late fee’s that can’t be paid back.
9. Safety General
All FEA facilities and equipment are checked monthly for wear and tear. When necessary FEA will perform any maintenance needed to ensure all equipment is fit for use.
All FEA coaches are placed through extensive training and credentialing process for cheer and tumbling. All junior, adult and senior coaches possess International All Star Federation (IASF) credentialing for cheer and tumbling to the level they are teaching. All trainee coaches are under strict supervision of a senior coach at all times. All coaches over the age of 14 are required to possess a valid Department of Human Services (DHS) working with children’s check as per the new laws. Every senior coach is required to hold a valid Senior First Aid certificate and complete yearly refresher courses.
9.3 Entrance to Training Area
Only Coaching Staff are allowed to freely enter any FEA training facility area. Students are not to enter the training area unless invited to do so by their coach. Parents are not permitted to enter the training areas of any of our facilities unless invited to do so by the senior coach on duty. We do allow parents to sit and watch training sessions but must only watch training sessions from the designated parent seating/viewing areas.
9.4 Acceptable Training Attire
New for 2020, Elite Cheer Teams Levels 1-6 along with Elite and Premier dance will receive their own FEA training uniform as part of their registration (same training uniform across all programs). For 2020, athletes will be required to wear the training uniform (Crop/Singlet & Shorts) every Second training session as determined by each team’s coach. On non-uniform sessions athletes must wear comfortable fitted clothing/active wear. All FEA branded active wear is approved as safe for cheer and tumbling activities. Level 1-6 teams must wear Cheer Shoes, CheerStars and Novice Full Season athletes can wear cheer shoes or runner/sneakers, absolutely no stunting in socks or bare feet. Athletes are permitted to wear ankle/wrist braces or use strapping tape as required during trainings. Tumbling classes and dance classes can wear the footwear most appropriate/comfortable for the session. Tumbling can be performed in shoes, socks or bare feet based on the student’s preference. If you are not wearing appropriate attire you will not be able to participate in training.
9.5 Unacceptable Training Attire
Baggy clothing is not appropriate for use in Cheerleading, Dance or Tumbling as it poses a significant safety risk to the wearer and their teammates. Track pants, jumpers/jackets, denim and dress pants are not an acceptable form of training attire. For times when the gym is cold athletes may warm up in a light hoodie or jumper but must remove it before commencing choreography, stunts or tumbling. Male athletes cannot train topless under any circumstance.
9.6 Hair, Nails & Jewellery
Hair must be tied back into a high ponytail at all times whilst participating in cheer, dance or tumbling activities. Nails must be cut short, acrylics and fake nails are strictly not allowed, athletes with long nails will need to cut them before commencing activities. Piercings must be removed where practical, if a piercing is deemed a safety risk for other students it must be removed at the coach’s request. Athletes with nose/lip piercings train at their own risk and FEA is not liable for any injury should a facial piercing be caught during the course of normal training activities. No jewellery can be worn on the hands, wrists or neck on athlete whilst at training, this included heart rate trackers, FitBit & Apple/Samsung watches.
9.7 Car Park Safety
Both car parks at both FEA facilities are long and slender, not leaving a large amount of room for shared pedestrian & vehicle access. As a result, vehicles MUST be restricted to a maximum speed of 5km/h whilst in an FEA carpark and give way to ALL pedestrians. Students and/or customers using excessive speed in the car park areas, driving carelessly or recklessly to endanger the safety of others will receive one formal warning from FEA, a second offence will result in termination of membership.
9.9 Smoking Around an FEA Facility
Parents and Students who choose to smoke must do so at least 50m from the nearest entrance/exit of an FEA facility and obey ALL non-smoking signs. That is across the other side of the cul-de-sac in front of the vacant block at Dudley Park and out of the carpark completely and to the right on the side of the road at Seaford. This for the health and safety of all our students, parents and staff. Any person smoking within these distances must move clear and follow all instructions from FEA staff.
9.10 Athlete Tumble at Home
It’s very important to know that athletes place themselves at huge risk of serious injury when they attempt to self-teach skills they are not ready or conditioned for. Most of the time students are tumbling on hard surfaces or equipment not designed for tumbling, without adequate supervision. FEA recommends that students leave the progression of new skills to the gym where your coaches can assist you. Students are permitted to tumble outside of the cheer gym under strict conditions. Students may only perform tumbling skills outside the cheer gym that are signed off on their personal tumble progression card, therefore only skills you have perfected should be performed out of the gym. The current skills being worked on and new skills absolutely NOT be attempted at home. If you are unsure about what skills you can/cannot do please speak to your coach.
9.11 Spotting Tumbling
Only qualified tumbling coaches with previous tumbling spotting proficiency are to spot skill of any sort. Coaching staff may only spot skills to the level of their credentialing. Students absolutely must NOT spot another student in any tumbling skill no matter the level.
10. Injury Management
10.1 Initial Response
In the event of an injury FEA staff will respond immediately, halting all training drills if necessary to give full attention to the injured student. Classes will continue to be paused until the injured athlete is treated and moved from the training area. FEA Staff have access to first aid supplies and ice packs etc. to treat a wide variety of minor injury that can occur in the sport.
10.2 Minor Injury
Minor injuries that do not fully incapacitate the student including but not limited to; small muscle/ligament strains, sprained joints, small cuts, bruises etc. can be treated on the spot by the senior coach without any requirement for a doctor or physiotherapist check-up.
10.3 Major Injury
Major injuries constitute any injury that fully incapacitate the athlete and restrict their ability to continue in and class activities. These include but not limited to; medium-major muscle/ligament damage, fractured bones and/or head injuries of any type. In the result of major injury FEA staff will halt all actives and focus on providing first aid applicable to the injury. Athletes are required to have any major injury assessed by a Doctor or Physiotherapist regardless if they go to hospital or not. Athletes will need to be cleared back to training/competing via letter by a medical professional.
Concussion is a serious risk in this sport. All FEA staff are required to complete a “Heads Up”, Concussion awareness training course with yearly renewals. In the event of any suspected head injury the student will be assessed for concussion, if concussion tests are conclusive the athlete will be sat out of the session for the remainder of the training session. All concussion instances require a doctor assessment before returning to training. A post-concussion questionnaire will also need to be filled out by the student on returning to training/competing.
10.5 Use of Ambulance
FEA reserves the right to call an ambulance where it feels necessary in the instance of major injury regardless of the customer’s level of ambulance cover. It is the customer’s responsibility to have adequate health cover including ambulance. FEA student personal accident cover does not include ambulance call out fee and is not liable for the costs associated with calling an ambulance.
In instances of injury where the athlete has to be removed from training to receive treatment and cannot return back into the training session after receiving treatment, an incident report form must be filled out and signed by the student’s parent/guardian before leaving the premises. Any injury requiring an Injury Report Form will also require a medical professional clearance to return to training/competing.
Minor injuries do not require immediate communication with a student’s parent or guardian, at the end of the training session the senior coach may speak in person with the student’s parent/guardian depending on the severity of the injury. In the event of major injury, the student’s parent or caregiver will be contacted immediately via phone, if the primary contact cannot be called within 5mins then the emergency contact will be contacted. Depending on severity of injury the parent/guardian can take the student from the premises after signing the Incident report form and take them home or to hospital.
10.8 Emergency Contact
It is extremely important that the emergency contact listed on the student’s account is NOT the student’s primary contact. FEA staff need a separate person to contact in the event the primary contact cannot be reached in the event of an emergency.
11.1 Progression & Levelling
Injuries are prevented best by proper skills progression, levelling and emphasis of correct technique in all skills. FEA prides itself of having the best progression & levelling system in the state. Our philosophy of practice, perfection before progression is implemented through all programs from cheer to tumbling to dance. Meaning all athletes must practice and perfect all skills in a logical order to allow for smooth and safe progression through the levels. This has been proven to be not only the safest way for students to learn, greatly reducing the chance of injury but also the fastest way to progress skills.
11.2 Lesson Planning
Senior Coaching staff are required to do lesson plans by term, weekly and per lesson to ensure they are able to stick to a set target with their class/team and keep track of what the students are learning and going to learn so that sessions are well thought out ahead of time, lowering risk of unsafe situations.
11.3 Understanding the skills
Our senior coaches know every minute details of each stunt, tumble skill or dance skill they are teaching and can break down the skills multiple ways to teach the students how to effectively and safely perform the skills we do.
11. FEA Harassment Policy & Procedures
11.1 Definition of Harassment
Harassment as defined by FEA is any act by an individual or group towards another individual that is offensive in nature. There are many acts that constitute harassment from common bullying/teasing of an individual to private gossiping about an individual by a group and can vary in severity depending on the circumstances and people involved.
11.2 Tolerance for Harassment
FEA as a ZERO tolerance for harassment or bullying originating from any FEA student, parent or staff member. FEA will not tolerate any sort of physical or verbal abuse of an individual towards any other FEA student, parent, FEA staff member, students, parents or staff of another club/program, event official or judging staff. FEA will not tolerate any gossip from parent or students about another student, parent, staff member or other club. Harassment of a sexual or racist nature or towards a person of disability will also not be tolerated.
11.3 Formats for Harassment
Harassment can occur almost anywhere. Formats where FEA constantly monitor and police for possible harassment include but not limited to; within all FEA facilities, at cheer & dance events or competitions and online via all forms of social media.
FEA has a duty of care to protect its students, customers and staff from instances of harassment and bullying. In instances where a case of harassment or bullying has originated within FEA or at any Cheer or Dance competitions, then FEA will have suitable motivation to intervene and if necessary act upon instances where its athletes are involved in any way. In cases where a situation has occurred outside of FEA, e.g at school, work or at home and has involved FEA students, parents or staff but doesn’t not involve any incident within FEA or at competition then FEA will not be able to involve its self. In instances such as these FEA recommend seeking advice from Police.
11.5 Reporting Process
Those who are affected by harassment are encouraged to speak in confidence to their coach or FEA management where advice and counselling can be offered to help remedy the situation. First point of contact is your senior coach if an incident occurs within an FEA facility. Either the student or parent can approach the coach in person (not during training times) or via email to discuss minor incidents or potential problems. Your coach is trained to assess the situation and risk of potential bullying and will guide you through the situation. If the situation or incident is of a serious nature in which needs more in-depth investigation your coach will pass the incident to FEA management. If an incident occurs online FEA management must be notified via email. From there FEA management will take the necessary course of action to the situation.
11.6 Investigation Process
When presented with any claim on harassment, bullying, gossip whether in person or online, FEA will take steps to talk to all parties involved where possible in person to find the truth and cause of any incident. A formal meeting with FEA Management may be required and will be requested if necessary.
In the case where any FEA Student/s or Parent/s are found to be guilty of harassment, gossip, bullying (either in person or online) or physical/verbal assault, FEA management will determine the appropriate outcome. FEA may choose to give formal warnings, ban individuals from FEA facilities for a certain timeframe, remove or separate students from teams and if necessary terminate a customer’s membership.
12 General Behaviour
This behaviour policy applies to every single member of FEA, including students, parents staff members, contractors and management.
12.2 FEA’s core values
Force Elite pride ourselves on creating an environment and a culture that can help girls and boys of all ages flourish in the sport they love. We believe in creating positive connections and bonds between coach to student so that students can not only learn new skills but also build and learn life lessons to guide them beyond the cheer or dance floor. As a business FEA are always striving for better customer relationship, offering constant and open communication and respect to customers and expecting the same in return to create positive customer experience.
12.3 Positive Environment
It is FEAs goal to continually maintain a positive environment throughout all FEA facilities. It is up to all FEA members, students, parents, staff and management to work together to achieve this goal. To achieve this goal mutual respect between students, coaches and parents is expected at all times.
12.4 Unacceptable Behaviour
Unacceptable behaviour applies to all FEA members, students, parents, staff, management, contractors and visitors. FEA will not tolerate any the following behaviour; swearing of any kind, foul or derogative language, conversations of sexually explicit nature, sexual body language or gestures, gossiping about any FEA student, parent or staff member or another club, arguing loudly between parents, yelling loudly at FEA staff, using threatening or intimidating body language towards an individual, physical assault of another. Other behaviours not listed here deemed not in accordance to FEA’s goal of creating and maintaining a positive environment will also constitute in unacceptable behaviour. These behaviours can be observed within an FEA facility and at competitions.
Parents and students are required to leave and FEA facility within 15mins of the student’s final class for the day. Parents are encouraged to leave the FEA facility whilst their children are attending classes and return within the final 5mins of class. Parents or students who remain on site during/between classes must not loiter in groups in any FEA reception, kitchen, exits or carparks.
12.6 Drugs & Alcohol
Absolutely NO student, parent or staff member may attend FEA under the influence of alcohol or drugs. This included attending competitions and anytime an individual is traveling with FEA interstate or internationally for Cheer or Dance event.
12.7 Damage to Property
Individuals who deliberately or accidently damage any part of an FEA facility, structure or equipment (if damage caused to equipment was not through its intended use) will be liable for the costs associated with repairs.
12.8 Breaches in Policy
Any student or parent who breaches this behaviour policy will face disciplinary actions from FEA. Minor breaches may result in a warning or removal of the individual from the facility for the day, other instances may require an individual be banned from entering a FEA facility for a set time or termination of membership outright. FEA will take each scenario on a case by case nature. But note that breaches to behaviour policies will note be taken lightly by FEA.
Social Media Policy
13.1 Definition of Social Media sites
Social media sites include but not limited to Facebook, Messenger, YouTube, Snapchat, Instagram and TikTok
13.2 Posting FEA related content on Social Media
Students and Parents are permitted to post content to their social media accounts with reference to FEA but absolutely must reflect the culture and values of FEA. Students and Parents cannot post videos of their full (or part of) competition routine. Students can post videos of singular skills they have achieved so long as to not show off large portions of their routine.
13.3 Inappropriate use of Social Media
Students and Parents absolutely cannot post pictures or videos of themselves or others in FEA attire, apparel, uniform whilst acting not in accordance to our image, general behaviour or harassment policy. Students and Parents absolutely cannot post any images of themselves in FEA attire whilst consuming or affected by drugs and/or alcohol. Students absolutely cannot post images or videos of themselves or others engaging in any cheerleading, tumbling or dance skills whilst consuming alcohol or whilst intoxicated (regardless of attire).
13.4 Removal of Posts
FEA management reserves the right to request removal of any social media post, not within the guidance of any of our policies, or any content they deem defamatory to FEA, its culture and the sport of Cheer, Dance and Tumble in general. Refusal to remove requested posts will result in immediate termination of membership with FEA for a period of 3 years.
13.5 Creation of team Instagram Accounts
FEA will allow the creation of team Instagram pages to help promote the team and share highlights of the season under strict conditions. Students looking to create their teams account must first apply to FEA management via email to receive approval to use FEA’s name and images. If approval is granted FEA will require the username and password along with all other contributors on the page. All pages must write “Athlete run page” in the account Bio. FEA reserve the right to access and remove any posts that are not in line with FEA policies, or delete the page all together. Unapproved pages with the FEA name on them will either need to be deleted or applied for approval.
13.6 Group Chats
Whilst it is not against any policy to create private group/team chats via the various social media platforms, please keep these chats friendly and in line with our behaviour and harassment policies. FEA harassment policy still covers private group chats and offender risk being removed from the club if they choose to use private group chat a forum for hateful or vile speech. Teams who create private group chats must accept their coaches into the chat if they request to join, refusal to accept a coaches request to join will result in FEA management involvement and ultimately removal of the chat.
13.7 Posting of FEA Students to Club Accounts
FEA will use a mixture of professional shots from competition events along with photos and videos taken by FEA staff members to help promote the club, showcase programs and grow our social media following via all formats of social media and via the website. FEA may place individual names or tag student accounts in social media posts. Parents can expressly request not to have individual photos and names/accounts tags on posts for certain children under their care for safety reasons in writing via email.
13.8 Communication via Social Media
FEA will sometimes use social media as an informal method of communication. Teams of senior age and above may have an official private group via Facebook to share routine videos form competitions or trainings, communicate team specific information and other details. Parents of students under 18yrs old have the right to request access to the groups when created. FEA will also have a Facebook Group for all 2020 members that will feature monthly live videos talking about what’s happening and discuss various topics. FEA also have an Items for Sale group where second hand FEA uniforms or apparel can find a new home. Asides from the team groups, FEA urges customers to avoid using social media to communication, especially via comment sections as we may not get a chance to read and respond. Customers can contact FEA via Facebook by messaging the page but do not try and contact via Instagram instant messages, or snapchat messages.
14.1 At Training
All FEA students are expected to act in manner to continue to promote our clubs culture and values and the supportive, athletic nature of the sport. Image policy relates a student’s appearance, actions and language when representing FEA, either in person or online at the gym or at competitions/events. Students must wear appropriate training apparel as per paragraph 9.4, clothing worn to training must be the correct size as not to be too big or small for the athlete. Clothing must not depict any obscene or offensive material or font. Crop tops/midriff tops are allowed for all ages whilst at training but must be tasteful in sizing and style to reflect an athletic mindset. Team coaches have the ability to remove athletes from classes for not wearing appropriate attire.
14.2 At Competitions
Remember students are directly representing FEA whenever they wear an FEA uniform and perform under the FEA name. All FEA students are expected to act in manner to continue to promote our clubs culture and values. FEA harassment and social media policies will be in effect at all competitions and FEA staff will be on the lookout. Athletes must follow all event providers image policies regarding midriff tops, changing and use of hairsprays etc. in confined spaces. Parents bringing their children to competition are also under the same expectation to act in a manner in accordance to best represent FEA, all policies regarding parent behaviour and competition etiquette apply to all FEA parents attend competition events.
Absolutely NO smoking whilst in FEA uniform at competitions. If you are an athlete over the age of 18 who smokes you must NOT openly smoke in your FEA uniform. Put another item of clothing on over your uniform before smoking. Consider moving far away from the vicinity of the competition before smoking. Absolutely NO images of smoking in FEA uniform can be posed to any social media account. Parents who are in FEA apparel that are smokers must be mindful of others and move as far away from the venue as possible the health and comfort of all competition patrons.
Absolutely NO consuming alcohol whilst in FEA uniform, past or present. Do not use old FEA uniforms as party fancy dress where alcohol will be consumed. Absolutely no images of students, parents or staff should be posted to social media whilst intoxicated, furthermore athletes should not be consuming alcohol and then performing stunt or tumbling skills, whether posted to social media or not. Absolutely NO alcohol is to be consumed within an FEA training facility during operating hours. FEA takes alcohol issues very seriously and condemns the mixture of alcohol and partying with Cheerleading & Dance.
14.5 Behaviour in social media posts
Posting pictures or videos with obscene gestures, foul language (both in content and/or in caption) or hate speech whilst in reference to FEA, wearing FEA apparel or uniform will result in instant dismissal from all FEA programs.
14.6 Disciplinary Action
Any individual/s in breach of image policy may face disciplinary action from FEA, depending on the severity of the breach of policy. Disciplinary action will work on a case by case basis.
Parent Code of Conduct
15. Parent Polices
15.1 Expectations of Parents
Parents carry the same behaviour and image expectations that students do. Every parent is representing FEA whenever they are within an FEA training facility or at competition. Parents must remember that their actions and behaviour will have a direct impact on their child’s experience at FEA and the sport in general, whether it be good or bad.
15.2 Parent Behaviour
Parents must follow club policy regarding harassment, social media and general behaviour when seated in our viewing/waiting areas, in the car park, on social media and at competitions. Foul language, derogative or spiteful chat about another athlete, parent, coach or even another club is not tolerated. Parents must treat other parents, students and staff with respect at all times.
15.3 Parent Etiquette
Whenever within an FEA facility or representing FEA at competition parents must act with FEA’s values and goals in mind. FEA parents are expected to acted with respect to each other, our students and staff and must be considerate of others when representing FEA such not to tarnish the values of FEA. Parents must not lose their temper, act irrationally or behave aggressively at any time whilst in an FEA facility or representing FEA at competition.
15.4 Staff Safety
Our staff deserve the right to feel safe at work. They are generally young adults who have a lot of passion and pride in their work with your children. They do not deserve to feel intimidated, cornered or attacked by parents questioning their professionalism, choreography, uniform or music decisions for their team. If you as a parent have a concern with the way our staff are running or managing their classes, you must contact FEA management directly via email.
15.5 Drop and go parents
ALL parents who drop their children and leave MUST park and come into FEA reception with their child and see our reception staff before leaving the child in our care. Likewise, on pickup, students under the age of 18yrs will not be allowed to leave an FEA facility without a parent/guardian collecting them. Students must not remain on site for longer than 15mins after their last class. If you’re running late and cannot arrive within 15mins of end of class, please contact FEA reception to let us know.
15.6 Parents who remain on site
Whilst parents are able to remain on site for the 2020 season they must observe strict rules. Absolutely no loitering as per paragraph 12.5 large groups of parents congregating within FEA reception, viewing area, kitchen or carpark will be asked to move off site. Parents must not alter the furniture placements within the facility for any reason. Parents need to be mindful of the types and amounts food they bring into the gyms as to create a healthy environment for the students participating in classes. Parents must be mindful and respectful of others when remaining on site, parents are reminded to keep their voices down during conversations, and consider if the content of your conversations is appropriate for the ears of those around you, if it’s not then you must leave the facility before continuing.
15.7 Unnecessary pressure from parents towards students and coaches
Parents need to be a good role model for their child and help them to enjoy their sport and time with their friends. Parent placing unrealistic pressure on their child/team to win is not in line with the core values of FEA or the sport and will cause children to lose their passion for something they love. This also places unnecessary stress on the coaches who worry about not reaching the parents expectations over something they have no control over. Parents need to be mindful if they are watching their children at training to consider their body langue as coaches can feel very intimidated if parents are staring at them all lesson from the viewing area.
15.8 Parents need to trust their coaches
Both parents & students do not dictate what skills a student will learn or what role a student will play in their routine. Our coaches are experts in what they do and parents need to educate their child to trust their coaches and take on board their corrections fully as a dedicated student and they will see the results they want.
15.9 Other Siblings
We do not mind if younger siblings come to watch, but parents agree to be responsible for their young children while they are in the building. Running, screaming or rough play will not be allowed in the waiting/viewing areas area. Parents will make sure that children do not damage any part of the facility. Should any damage or mess occur, parents agree to be responsible for that damage and for costs associated with the repairs or clean-up. Please help us keep our facility nice for all of our families & staff.
15.10 Parents attempting to coach their children
Parents are not permitted to touch (spot) any athlete, even their own child, in tumbling or stunting at any Force Elite facility at any time, unless it is with permission and direct supervision of a senior coach.
15.11 Outside Matters
Parents are not to bring any outside matters that do not concern FEA into our facility. Regardless of the situation and who it involves, if it’s nothing to do with FEA its stays out of FEA. Do not discuss these matters within an FEA facility, do not involve other members of FEA either in person or online.
15.12 Contacting FEA Staff Members
Parents can contact and talk to the coaches of their child. If the coach is not free to talk to you after your child’s class, please don’t harass them to talk to you. FEA prefers that you only approach your child’s coach to arrange another time to chat or send them an email. All senior coaches have their own FEA email address you can use to contact them when needing to ask questions or seek advice. Coaches may call you by arrangement from the FEA office, but coaches personal numbers will not be given to parents unless for emergencies. Parents absolutely CANNOT contact any member of FEA staff or management on their personal social media accounts or personal numbers to ask questions relating to FEA matters, these messages will be ignored or deleted. Parents must use the correct line of communication with FEA or their coaches for all FEA matters.
15.13 Disciplinary Actions
Any parent who breaches this behaviour policy may face disciplinary actions from FEA. Each breach will be on a case by case basis and FEA will determine if disciplinary actions is required. Minor breaches may result in an informal or formal warning, more severe breaches may evolve parents being banned from FEA facilities and only allowed to drop off and pick up their child, major breaches of parent behaviour or etiquette may result in termination of membership.
Conduct at Competitions
16. Rules and Expectations when at Cheer & Dance Events
Absolutely NO filming of any other routines but your own clubs! This is also a rule heavily enforced by all event producers and will result in our club’s disqualification if caught.
Absolutely NO recruitment (or talk of) to athletes or parents of another program. This rule applies to every FEA member, student, parent, staff & management. Event producers heavily police this issue and enforcement will result in disqualification.
16.3 Basic Behaviour
Athletes and parents are reminded again that they are all representing FEA at all times during competition weekends. Please be respectful to all other clubs as athletes as they train just as hard as we do. Parents, please keep an eye on your child/children and don’t let them run all over the arenas as it can become a safety issue for the kids and for other in an emergency situation. All FEA students are expected act with respect all event staff, security and judges. All FEA policies on General Behaviour, Image, Social Media & Parent Behaviour all apply to competition days and disciplinary actions can still result from incidents at competitions.
16.4 Athlete behaviour when collecting trophies or medals
It is an exciting time when team place at competitions and get to go up to receive their trophy. Parents MUST educate their child on the importance of teamwork and sportsmanship, kids as young as 5 do understand these concepts. Students must understand that cheer/dance is not all about the trophy and getting to hold the trophy is not the important part about cheer. FEA coaches hate to see teams fighting with themselves because someone didn’t get to hold a trophy. We ask all parents of younger children to help teach them to be gracious in defeat and humble in victory.
16.5 Student/parent behaviour when interstate/overseas
Students and parents must follow all behaviour, image, and social media policies even when interstate or overseas. Students over the age of 18 must not consume any alcohol during the time of the competition regardless if they are staying in FEA group accommodation or not. Parents of students under the age of 18 must find their own adequate chaperone if they cannot travel with their child as of season 2020 FEA will no longer provide or attempt to chaperone any child under the age of 18 as numbers have grown too high for FEA staff to manage safely. It is at the parents discretion who that choose to chaperone their child but all details must be given to FEA prior to the interstate/international trip.
17. General Attendance Policy
17.1 All Star Novice Cheer & Dance and CheerStars
Students are expected to attend every training session with their team. If a student falls sick and is incapacitated the customer must contact FEA reception staff to report absence from class. If an All Star Novice or CheerStars student is missing from their final team training before competition (whether explained or not), that student will not be competing at that competition. No refund can be offered for an athlete that is removed from a competition due to missed attendance.
17.2 All Star Cheer Levels 1-6 plus Elite & Premier Dance
All Star Elite teams are expected to attend every training session with their team. If a student falls sick and is incapacitated the customer must contact FEA reception staff to report absence from class. If an All Star Elite student is missing from team training within the week before competition (whether explained or not), that student will not be competing at that competition. No refund can be offered for an athlete that is removed from a competition due to missed attendance. All Star Elite students have an added expectation of commitment to their team/s. students who miss more than 3
team or tumbling trainings for the term for unexplained or unacceptable reasons will be removed from their Elite team and moved to the next applicable All Star Novice team.
17.3 Unacceptable reasons for absence
Unacceptable reasons for missing trainings include but are not limited to mild illness (slight cold, runny nose), soreness, tiredness, school work, home duties, work shift, social events, family event, birthday parties, injury (even if preventing from participating), appointments etc. FEA expects all athletes of both All Star Elite & Novice teams to organise their schedules accordingly to put their training commitments as priority over things that can easily be scheduled around training and competitions.
17.4 School Camps, Weddings and Other Pre Planned Absences
Students who will need to attend school camps sometime in the year can do so without absences count toward their 3 term absence so long they satisfy 2 conditions. 1: students must give FEA management at least 4 weeks’ notice prior to the camp, 2: School camps must follow the trainings before competitions rule, if the student miss’s trainings before a competition as stated in paragraphs 17.1 & 17.2 then they will not be able to compete at that competition, unless the team coach is able to arrange an additional training with full team attendance prior to the competition day. Students missing trainings due to major events such as weddings and pre-arranged holidays (must have been booked prior to 2020 team placements) must inform FEA management minimum 8 weeks’ prior the students planned absences. FEA will then decide if the student will miss too many trainings to compete at the next upcoming competition/s
18.1 Forms of communication from FEA
Primary communication from FEA will be sent via email through the Jackrabbit system. All customers must ensure they are checking their nominated email address regularly and read ALL communications sent via FEA. Some emails may not be applicable to some customers, but FEA will never send marketing spam emails. Every email sent is handmade by FEA management and carries vital information. If you do not receive FEA emails you can log into your Jackrabbit portal and access all previous sent communications via “messages”. FEA reception will routinely call customers for reminders regarding classes, payments and other account keeping needs, please save the FEA office number in your phone so you know it’s us calling (08) 8164 3972. On occasion FEA will text customers for quick updates or to get in contact with a customer as a last resort please save the FEA mobile number 0433761991.
18.2 Acceptable forms of communication to FEA from customers
Customers wishing to contact FEA can do so via email to your desired department or individual or via phone call to FEA reception on (08) 8164 3972. Communication via this method will be responded to within 24hrs. Customers can use Facebook to message our page, communication via this method will be responded within 48hrs.
18.3 Unacceptable forms of communication to FEA from customers
Unacceptable forms of communication mostly revolve around social media, FEA will not respond to communication in the following formats; commenting on a social media post, posting a question direct to an FEA Facebook page, messaging any FEA account on Instagram or Snapchat, using a group chat to ask a question to a member of FEA staff, messaging a staff member’s personal social media account or phone. All FEA staff reserve the right to ignore any communication via the above mentioned formats.
18.4 Open Door Policy
At FEA we are always able to make time to sit down and talk with any student, parent or staff member who has a concern or problem. We want to make Force Elite the most positive and caring environment possible and are always willing to chat with you about anything, no matter how little or big it is we want all members to feel confident in approaching your coaches, reception or FEA management for advice or concerns.
19. Conflicts of Interest
19.1 Crossing over between 2 Cheerleading Programs
Students cannot compete for more than 1 All Star Cheerleading program. This policy exists both for FEA and all Australian Cheer & Dance Event Providers. Students can attend open gym at other clubs.
19.2 Crossing over between Cheerleading & Dance Programs
Students cannot compete Cheer for FEA and Dance at another program which competes at the same All Star Cheer & Dance events. This why FEA also offers an extensive dance program with great discounts for students who enrol into Cheer & Dance. Students CAN cross between Cheer with FEA and Dance with school which does not compete in All Star.
19.3 Crossing Between Cheer/Dance and other Sports
Students CAN engage in Cheer/Dance and other sports such as netball, gymnastics, football etc. Please note that we cannot change our timetable due to clashes with other sports and if students accept their place onto their team/s we expect them to be able to give 100% commitment to all trainings and competitions. Students of any Worlds Bid Cheer/Dance team CANNOT commit to any other sports outside of Cheer & Dance.
19.4 Crossing between competing with FEA & Employment at another Program
Students who are selected onto an FEA All Star Cheer or Dance team in 2019 whilst also employed or planning on being employed by another All Star program MUST request approval from FEA management. Athletes which plan on competing with FEA and continue employment with another All Star program must sign and agree to an additional contract set forth by FEA management and will detail rules around each specific case per student. Each contract will need to be signed by the student and the Gym Owner of the opposing All Star program. FEA reserves the right to refuse team placement or remove students from teams if the conflict of interest between the student’s commitments with FEA and their employment become not in the best interests of FEA.
Any student, parent or staff member that leaves FEA during or at the end of a season may not elicit the recruitments of FEA students to another Cheerleading or Dance program. By contractual agreement all past FEA members must refrain from all forms of solicitation for a period of 12months after their contract ended with FEA. Those found in break of this clause will undergo further legal investigation.
Acknowledge I have read and understand the 2020 FEA Policies & Code of Conduct. I understand and accept all policies and understand my rights and responsibilities as a customer. With the knowledge presented before me I willingly commit to the 2020 season with Force Elite Academy
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