9.3b How agencies develop linkages to fill gaps in services: Describe how the eligible entities will develop linkages to fill identified gaps in the services, through the provision of information, referrals, case management, and follow-up consultations.
IHCDA's Draft Response: CSBG Eligible Entities rely on their triennial community needs assessment, as well as their strategic planning processes to identify and plan to fill services gaps. Based on those processes, agencies develop new and/or strengthen current linkages between their own programs, and with the programs provided by other local organizations. Many agencies use a Family Development Matrix or similar tool, to measure different areas of need for each client, and to connect that client with relevant resources and programs to meet those needs; this tool is often used in conjunction with case management or coaching. Most agencies also keep a service referral sheet on hand and ready to pass-out to clients, to help clients identify services within the agency or at partnering agencies that could be helpful.