RESU Issue Reports

RESU Issue Report

A complete and accurate Issue Report must be completed by a Certified RESU Installer and reviewed prior to issuing an RMA #. Please follow instructions carefully. Incomplete or incorrect responses or a lack of RESU Certification will delay the RMA process. Uncertified installer will NOT receive a RMA.
**ATTENTION - RMA Submissions via GECP**

JotForm has been phased out and discontinued as of SEPTEMBER 30, 2023.

Please use our new GECP system that allows for real time updates. You may download the app at:

[Android] https://play.google.com/store/apps/details?id=com.lges.gcp

[iOS] https://itunes.apple.com/app/id1659980640

Alternatively, the web-version of GECP is found here:

https://gcp.lgensol.com/
Certified RESU Installer Name (needs to match RESU Certification)*

First NameLast Name
Company Name*
Please note if you are a 3rd party contractor for another company
Email*
!!! EMAIL ADDRESS NEEDS TO MATCH RESU CERTIFICATION !!!
Optional office email
Office email for shipping contact/ RMA coordination
Installer Phone Number*

Area CodePhone Number
Shipping address of where LG will ship the replacement unit to. To avoid charges/delays, call 888-375-8044 if this changes or is input incorrectly.*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Is the shipping address a residence?*
Yes/No
What are the receiving hours at the shipping address?*
Hours available for shipment to arrive
Is lift gate service required? *
Lift gate service for RESU delivery
Is RESU unit swollen? *
Yes/No
Where was RESU purchased?*
Proof of purchase from an Authorized RESU Distributor is required for warranty claims.
Today's Date*

MonthDayYear
When Issue Report was completed.
Battery System Details
RESU model*
Inverter model*
RESU warranty requires using a compatibe inverter.
Inverter Model Label *

Browse Files
Upload photo of inverter manufacturer label Cancelof
Upload the RESU S/N label photo file*

Browse Files

Cancelof
Please scan QR Code of RESU S/N
Please manually enter the complete RESU S/N*
Serial number begins with 'R' and is 23 alpha-numeric digits.
Installation Date*

MonthDayYear
If the issue occurred in storage, please use purchase date.
Commissioning Date*

MonthDayYear
Or date that RESU powered-on, if ever.
Date Issue was Reported*

MonthDayYear
If unknown, please provide estimate.
Homeowner Name*

First NameLast Name
Homeowner email*
example@example.com
Homeowner Phone Number*

Area CodePhone Number
Installation Site Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Installation Environment*

IndoorOutdoorGarageBasementNot yet installedOther
Troubleshooting

Please exhaust all inverter and system troubleshooting first.
Battery error code*
Battery error code picture is required for RMA approval
Upload a photo of the battery error code*

Browse Files
Battery error code photo is required for RMA Cancelof
Battery Circuit Breaker Status*
If fault 1 or no fault please call 888-375-8044 for further troubleshooting
Turn on battery circuit breaker and select LED status*
Inverter Error Code
If applicable
Description of Issue*
Describe your troubleshooting in detail, and the current situation. "DOA" or "Dead" is unacceptable and requires additional information.
Does the inverter recognize the battery BMS?*
Are there comms between the inverter and battery?
** PLEASE READ **

RESU10H Type-R, Primary and Secondary battery models

AUXILLARY SWITCH will be found on:

Primary units with serial #s below R15563P3SSEG11809179045 and

Secondary units with serial #s below R15563P3SSEG21810109001

※ If system is not operating, you must ensure the AUX switch is turned OFF to prevent from self discharge.

Disconnect switches are now used in RESU manufacturing.
Does RESU have an AUX switch or Disconnect Switch?*
Select 'none' if using Type C
Inverter Firmware Version*
Instructions on how to check the inverter firmware version are provided below.
Verify firmware via LCD display:
Additional comments relating to this RMA:
Once you hit submit your Issue Report will be sent to LG Chem for review. Please allow a min. of 3 business days for a response. A link and a copy of this Issue Report will be emailed to you. Please retain a copy for your records. Incomplete or inaccurate information will delay your RMA. Use the link provided to edit your Issue Report or get RMA status updates.

LG Chem Customer Service 1-888-375-8044
LG Chem RMA Status Updates

Please revisit your Issue Report to see RMA updates.
LGC Issued RMA #
[Read Only]
LGC Verified RESU S/N
[Read Only, confirmed by LGC]
[mm/dd/yy] LGC Remarks
[Read Only]
Last Updated:
Issue Report Status
[read only]
RMA Status
[read only]
RMA Result
[read only]

LGC's Official Use Only
TO BE COMPLETED BY LG CHEM PERSONNEL ONLY

Official Use Only
Verified RESU S/N
LGC Issued RMA #
To be issued by Robert Melendez
Last Updated: [VISIBLE TO INSTALLER]
LGC Remarks
** Will be VISIBLE to customer **
Issue Report Status [VISIBLE TO INSTALLER]
RMA Status [VISIBLE TO INSTALLER]
RMA Result [VISIBLE TO INSTALLER]
RESU Shipping Instructions
1. Complete & print the RMA Input Form, insert in shipping box.

2. Complete the highlighted sections of the FedEx BOL.

3. Print & attach FedEx BOL to the outter shipping box.

4. Print & attach Safety Data Sheet (SDS) to the outter shipping box.

5. Contact FedEx at 1-800-441-0023, option 1 to schedule a pick-up, or contact resushipping@lgespartner.com

*Please note that residential addresses require a person to be present to receive the delivery. Be sure to provide the correct delivery address
Should be Empty:

RESU Issue Report

Battery System Details

Troubleshooting

LG Chem RMA Status Updates

TO BE COMPLETED BY LG CHEM PERSONNEL ONLY

RESU Shipping Instructions