• CenterTix - Ticket Exchange Form

  • If you are redeeming a CenterTix Gift Certificate, please use our “Redeem my CenterTix Gift Certificate” form instead.

    If you are exchanging event tickets, please read the following useful information.

  • CenterTix can exchange tickets for most upcoming shows.

    To determine if your tickets are eligible for exchange, or if you have questions, call CenterTix at (907) 263-ARTS or send us a chat from our website CenterTix.com during regular business hours.

    Exchange Costs

    • All exchanges are charged a per ticket exchange fee. The standard fee is $5 per ticket.
    • If the new tickets cost more, you pay the difference in price.
    • If the new tickets cost less, the difference is lost.

    Payment

    • Exchanges are processed once payment is received.
    • CenterTix will evaluate the exchange and contact you with the total cost.
    • CenterTix will request confirmation to proceed with the exchange and take payment information at that time.

    Restrictions

    • Changing tickets for one event to another event with a different title is not allowed. Exceptions are made for subscribers exchanging between different titles presented by the same organization.
    • CenterTix must receive all the necessary exchange information before the start time of the performance you no longer want to attend.
    • CenterTix cannot exchange tickets from past shows.
    • All exchanges are subject to seat availability.
    • Complimentary tickets cannot be exchanged.

    How It Works

    Complete this online form to begin. You will need to have your tickets or your order details with you in order to proceed. After you submit this form, CenterTix will contact you with a total cost for the exchange and will take payment information at that time.

    Once the exchange is complete, you will receive a confirmation email from us with a new order number.

    Exceptions

    Tom Segura tickets are not eligible for exchange.

     

     

    Thanks for using CenterTix, the official box office for Alaska arts!

    (907) 263-ARTS | info@centertix.com 

  • Your Information

  • Independence Day Holiday

    CenterTix is closed July 3 through 5, 2021. If exchanging tickets over the Independence Day Holiday, please include a good phone number to reach you when we return on Tuesday, July 6th.


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  • What Show Do You Want To See?

  •  -  - Pick a Date  :

  • Please tell us what discounts to apply to your order.

    Remember the discount must match the person entering the show, not the person buying the tickets. Common discounts are youth, senior, military, and student. Not all discounts are available for all shows.

  • Please Send Us Your Original Tickets

  • Upload a File
    Cancel of

  • If you have already received your tickets, we must see them destroyed to complete the exchange. Choose the option that works best for you.

    1) Snap a photo...First write void across each ticket that you are exchanging. Then snap a photo and either send it to us at exchange@centertix.com or upload it to this form.

    2) If your original tickets were delivered to your smartphone, please open your order (from your confirmation email) and "forward" each ticket that you want to exchange to exchange@centertix.com.

    3) Fax them over...First cut your tickets in half through the bar code. Photocopy or scan them and fax to (907) 263-2716.

    4) Bring them to our box office in the Alaska Center for the Performing Arts where you'll be able to choose your new seats with us. Please come at least 30 minutes before the start of a show.

  • If you haven't received your tickets, please give us your order number.

  • On Standard Tickets

    The order number appears immediately below the date of the show.

    Standard tickets

  • On Print@Home Tickets

    The order number is listed as the "Order ID" and appears near the top of each ticket on the left side.

  • On Smartphone Tickets

    The order number appears just above the square QR code image.

    Smartphone Tickets

  • Payment

  • Please remember that an exchange fee is charged per ticket. Additionally, the difference in ticket price is charged if the new tickets cost more than the original tickets.

    CenterTix will contact you with a total cost for your exchange and take payment information at that time.

    Your exchange cannot be completed until payment is received. If you submit this form after hours, we will contact you during the next business day to complete your request. If the show you are exchanging out of is performing before then, please contact the venue for assistance.

  • Browse Files
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  • Please contact us if you have questions or need assistance.

    CenterTix

    (907) 263-ARTS | info@centertix.com 

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