CenterTix - Ticket Exchange Form

CenterTix - Ticket Exchange Form
If you are redeeming a CenterTix Gift Certificate, please use our “Redeem my CenterTix Gift Certificate” form instead.

If you are exchanging event tickets, please read the following information.
CenterTix can exchange tickets for most upcoming shows.

To determine if your tickets are eligible for exchange, or if you have questions, call CenterTix at 263-ARTS (907-263-2787) or chat with us from our website CenterTix.com during regular business hours.

Exchange Costs
- All exchanges are charged a per ticket exchange fee. The standard fee is $5 per ticket.
- If the new tickets cost more, you pay the difference in price.
- If the new tickets cost less, the difference goes to the event organizer.
Payment
- Exchanges are processed once payment is received.
- CenterTix will evaluate the exchange and contact you with the total cost.
- CenterTix will request confirmation to proceed with the exchange and take payment information at that time.
Restrictions
- To change the event date or time, the new performance must have the same title as the original show.
- Tickets for past shows cannot be exchanged.
- Complimentary tickets cannot be exchanged.
- All exchanges are subject to availability.
- Other restrictions may apply.
- CenterTix must receive the exchange information at least 48 hours before the start time of the performance you no longer want to attend.
How It Works

Complete this online form to begin. You will need to have your tickets or your order details with you in order to proceed. After you submit this form, CenterTix will contact you with a total cost for the exchange and will take payment information at that time.

Once the exchange is complete, you will receive a confirmation email from us with a new order number.

Exceptions

Paula Poundstone tickets are not eligible for exchange.

Thanks for using CenterTix, the official box office for Alaska arts!

(907) 263-ARTS | info@centertix.com

Your Information
Independence Day Holiday

CenterTix is closed July 3 through 5, 2021. If exchanging tickets over the Independence Day Holiday, please include a good phone number to reach you when we return on Tuesday, July 6th.
Your Name*

First NameLast Name
E-mail

Confirmation Email
Phone Number*

Area CodePhone Number
Alternate Phone Number

Area CodePhone Number

What Show Do You Want To See?
Show Name*
The Show You Want To See
Show Date/Time

MonthDayYearHourMinutesAM/PM Option
Preferred Seats
We will contact you if comparable seats are not currently available.
Please tell us what discounts to apply to your order.

Remember the discount must match the person entering the show, not the person buying the tickets. Common discounts are youth, senior, military, and student. Not all discounts are available for all shows.
If you were given a coupon code or password, please enter it here.
How would you like to receive your tickets? Please note that not all delivery methods are available for all shows.

Mobile (sent by email)Mail (requires 12 day minimum)Will Call (waiting at the show)

Please Send Us Your Original Tickets
Attach an image of your original tickets that have either been torn through the barcode or "voided" (see below).

Upload a File

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If you have already received your tickets, we must see them destroyed to complete the exchange. Choose the option that works best for you.

1) Snap a photo...First write void across each ticket that you are exchanging. Then snap a photo and either send it to us at exchange@centertix.com or upload it to this form.

2) If your original tickets are mobile tickets, please open your order (from your confirmation email) and "forward" each ticket that you want to exchange to exchange@centertix.com.

3) Bring them to our ticket office in the Alaska Center for the Performing Arts where you'll be able to choose your new seats with us. Call 907-263-2787 to make an appointment.
If you haven't received your tickets, please give us your order number.
On Standard Tickets

The order number appears immediately below the date of the show.
On Print@Home Tickets

The order number is listed as the "Order ID" and appears near the top of each ticket on the left side.
On Mobile Tickets

The order number appears just above the square QR code image.
Order number of original tickets.
Do you need help finding your order number?

Yes, please.No, thanks.Not any more, thanks.
Are you exchanging all the tickets in your original order?*

Yes, please.No, I'm exchanging only some of my tickets.
Please tell us which tickets you are exchanging.*

Payment
Please remember that an exchange fee is charged per ticket. Additionally, the difference in ticket price is charged if the new tickets cost more than the original tickets.

CenterTix will contact you with a total cost for your exchange and take payment information at that time.

Your exchange cannot be completed until payment is received. If you submit this form after hours, we will contact you during the next business day to complete your request. If the show you are exchanging out of is performing before then, please contact the venue for assistance.

Your new tickets will be emailed to you as soon as the exchange is complete.
If you are paying with a gift certificate or coupon, please upload an image of the certificate here.

Browse Files
Upload Image Cancelof
RETIRED
Please contact us if you have questions or need assistance.

CenterTix

(907) 263-ARTS | info@centertix.com
Submission Date/Time*

MonthDayYearHourMinutesAM/PM Option
Should be Empty:

CenterTix - Ticket Exchange Form

Your Information

What Show Do You Want To See?

Please Send Us Your Original Tickets

If you haven't received your tickets, please give us your order number.

Payment