CenterTix - Ticket Exchange Form

CenterTix - Ticket Exchange Form
If you are redeeming a CenterTix Gift Certificate, please press "Let's Get Started" at the bottom of this page.

If you are exchanging event tickets, please read the following useful information.
CenterTix can exchange tickets for most upcoming shows.

To determine if your tickets are eligible for exchange, or if you have questions, call CenterTix at (907) 263-ARTS, or visit our box office in the Alaska Center for the Performing Arts.

Exchange Costs
- All exchanges are charged a per ticket exchange fee. The standard fee is $5 per ticket.
- If the new tickets cost more, you will also be charged the difference in price.
- If the new tickets cost less, the difference is issued as a gift certificate for a future purchase.
Payment
- Exchanges are processed once payment is received.
- CenterTix will evaluate the exchange and contact you with the total cost.
- CenterTix will request confirmation to proceed with the exchange and take payment information at that time.
Restrictions
- CenterTix must receive the exchange information before the start time of the performance you are exchanging out of.
- CenterTix cannot exchange tickets for past shows.
- All exchanges are subject to seat availability.
- Complimentary tickets cannot be exchanged.
- THE BOOK OF MORMON tickets are not eligible for exchange.
How It Works

Complete this online form to begin. You will need to have your tickets with you in order to do so, unless your tickets are in will call. After you submit this form, CenterTix will contact you with a total cost for the exchange and will take payment information at that time.

Once the exchange is complete, you will receive a confirmation email from us with a new order number.

If CenterTix is currently closed and you need to exchange tickets for a show that is happening before CenterTix reopens, do not use this form. Please contact the venue for assistance.

Thanks for using CenterTix, a service of the Alaska Center for the Performing Arts.

(907) 263-ARTS | support@centertix.com
Link to old form (appropriate for faxing or filling by hand)

http://www.myalaskacenter.com/pdfs/about/ExchangeForm.pdf

Your Information
Your Name *

First Name Last Name
E-mail

Confirmation Email
Phone Number *

- Area Code Phone Number
Alternate Phone Number

- Area Code Phone Number

What Show Do You Want To See?
Show Name *
The Show You Want To See
Show Date/Time

- Month - Day Year
at
: Hour Minutes
Preferred Seats
We will contact you if comparable seats are not currently available.
Please tell us what discounts to apply to your order.

Remember the discount must match the person entering the show, not the person buying the tickets. Common discounts are youth, senior, military, and student. Not all discounts are available for all shows.
If you were given a coupon code or password, please enter it here.
How would you like to receive your tickets? Please note that not all delivery methods are available for all shows. *

Smartphone (sent by email / for AlaskaPAC shows only) Print@Home (sent by email) Mail (requires 1 week minimum) Will Call (waiting at the show)

Please Send Us Your Original Tickets
Attach an image of your original tickets that have either been torn through the barcode or "voided" (see below).

Upload a File

Cancel of
If you have already received your tickets, we must see them destroyed before we can proceed. You have several options for how to fulfill this requirement.

1) Snap a photo...First write void across each ticket that you are exchanging. Then snap a photo and either text it to us at exchange@centertix.com or upload it using this form.

2) Fax them over...First cut your tickets in half through the bar code. Photocopy or scan them and fax to (907) 263-2716.

3) Bring them to our box office in the Alaska Center for the Performing Arts where you'll be able to choose your new seats with us. This service may not be available within 30 minutes of the start of a show.

4) If your original tickets were delivered to your smartphone, please open your order (from your confirmation email) and "forward" each ticket that you want to exchange to exchange@centertix.com.
If you haven't received your tickets, please give us your order number.
On Standard Tickets

The order number appears immediately below the date of the show.
On Print@Home Tickets

The order number is listed as the "Order ID" and appears near the top of each ticket on the left side.
On Smartphone Tickets

The order number appears just above the square QR code image.
Order number of original tickets.
Do you need help finding your order number?

Yes, please. No, thanks. Not any more, thanks.
Are you exchanging all the tickets in your original order? *

Yes, please. No, I'm exchanging only some of my tickets.
Please tell us which tickets you are exchanging. *

Payment
Please remember that a per ticket exchange fee is charged as well as the difference in ticket price when the new tickets cost more than the original tickets.

CenterTix will contact you with a total cost for your exchange and take payment information at that time.

Your exchange cannot be processed until payment is received. If you submit this form after hours, we will contact you during the next business day to complete your request. If the show you are exchanging out of is performing before then, please contact the venue for assistance.
If you are paying with a gift certificate or coupon, please upload an image of the certificate here.
Please contact us if you have questions or need assistance.

CenterTix

(907) 263-ARTS | info@centertix.com
Submission Date/Time *

- Month - Day Year
at
: Hour Minutes
Should be Empty:

CenterTix - Ticket Exchange Form

Your Information

What Show Do You Want To See?

Please Send Us Your Original Tickets

If you haven't received your tickets, please give us your order number.

Payment