Deliver instant, accurate, 24/7 assistance to your customers while reducing your workload. Improve customer satisfaction, and effortlessly scale your support.
Watch It In Action - It’s Free!
Customize the AI to handle specific tasks based on your business needs. For example, you can configure the agent to act as the initial point of contact for general inquiries, an appointment scheduler, or a follow-up coordinator. By automating these roles, the AI ensures each task is executed efficiently — allowing your team to focus on high-value tasks while ensuring routine operations are handled seamlessly.
Handle incoming customer calls with ease and efficiency using AI-powered phone answering. The agent understands and responds to queries intelligently, ensuring customers receive accurate information without needing to wait for a human representative.
Communicate effectively with clients worldwide by leveraging multi-language capabilities. The AI agent can understand and respond in multiple languages, ensuring a seamless customer experience regardless of the region or language preferences.
Not all customer queries can be resolved automatically, which is why Jotform AI Customer Support Agent is designed to recognize when a human touch is needed. For complex or sensitive issues, the agent seamlessly transfers the case to a human representative along with a summary of the conversation, saving customers from repeating themselves and helping them find a resolution quickly.
Seamlessly integrate Jotform AI Customer Support Agent with your preferred CRMs, marketing platforms, and analytics tools like Salesforce, HubSpot, Zoho CFM, and more. These integrations provide smooth data flow so your team can effectively manage all sales activities from one centralized system.
Protect your data with enterprise-grade security measures. Jotform’s AI Customer Support Agent offers GDPR compliance features and uses end-to-end encryption to safeguard sensitive customer information. Regular security audits and robust access controls ensure compliance with the latest data protection standards.
The AI Agent greets customers across multiple channels, such as live chat, email, and phone. It uses natural language processing (NLP) to understand the customer’s intent and provides a friendly, professional introduction to set the tone.
Immediate engagement reduces wait times while showing attentiveness and reliability, leaving your customers with a positive first impression.
The AI agent accesses its knowledge base to resolve common requests like FAQs, order tracking, or account updates in real time. By providing quick and accurate responses, the AI Agent reduces the workload for human agents while ensuring customer satisfaction.
Automated responses save time for both customers and employees, while maintaining accurate and consistent answers.
For inquiries requiring further attention, the AI agent generates detailed support tickets that include the customer’s issue, relevant details, and any prior interactions. It automatically prioritizes tickets based on urgency, complexity, and customer status so resources are allocated efficiently.
Structured and prioritized ticket management ensures no customer inquiry is overlooked and allows human agents to focus on the critical issues at hand.
When the AI recognizes a complex issue, it seamlessly transfers the case to a human agent. The transfer includes the full conversation history, saving the customer from repeating the issue and allowing the human agent to start solving the problem immediately.
A smooth escalation process minimizes customer frustration and allows human agents to resolve issues faster by providing them with the full context from the start.
The AI tracks open tickets and ensures that unresolved issues are addressed promptly. It also checks in with customers after a resolution to confirm they are satisfied and gather feedback that will help improve future support experiences.
Proactive follow-ups enhance customer trust and show that your team cares about their satisfaction even after the initial issue is resolved.
Jotform’s AI Customer Support Agent collects and analyzes data from customer interactions to uncover trends, common issues, and areas for improvement. This data is presented in easy-to-understand dashboards and reports, helping you make data-driven decisions.
Analytics provide actionable insights that help businesses streamline processes, identify gaps, and improve overall customer service efficiency.
Fielding a high volume of customer inquiries about order statuses, returns, and product information during peak seasons.
How Jotform AI Helps:
Providing instant support for onboarding, troubleshooting, and subscription management.
How Jotform AI Helps:
Managing appointment scheduling, patient inquiries, and billing support while ensuring HIPAA compliance.
How Jotform AI Helps:
AddressingAddressing student inquiries about admissions, courses, and account management efficiently.
How Jotform AI Helps:
Handling booking inquiries, cancellations, and customer requests for personalized recommendations.
How Jotform AI Helps:An AI Customer Support Agent is a virtual assistant that’s powered by artificial intelligence to automate and enhance customer support processes. It provides instant responses to inquiries, handles repetitive tasks, and delivers 24/7 support across multiple channels, including live chat, email, phone, and social media. By using advanced natural language processing (NLP), AI Customer Support Agents understand and respond to customer queries with accuracy. These agents can assist with order tracking, FAQs, ticket creation, appointment scheduling, and much more.
With Jotform’s AI Customer Support Agent, businesses can reduce operational costs, improve response times, and enhance customer satisfaction. The agent integrates seamlessly with existing CRMs and ticketing systems to maintain efficient workflows. It also learns from previous interactions, making it more effective over time. Additionally, it can escalate complex or sensitive issues to human agents when needed. For global businesses, the AI offers multi-language support, enabling seamless communication with a diverse customer base. Jotform’s AI Customer Support Agent is an ideal solution for businesses looking to scale their support, handle high inquiry volumes, and provide exceptional service without additional staffing. Experience faster, smarter, and scalable customer support with Jotform AI.