# Jotform AI Agents: Gmail Agent for Smarter Communication ## Jotform Gmail Agent # AI drafts for your Gmail Connect your AI Agent to your Gmail account and instantly get draft responses for every incoming customer email. Connect Your Gmail — It's Free Search mail Working hours?AI Draft Can I change the order? Out-of-Stock Item Inquiry Job Application Working hours?Inbox From: john@darcy.com Hi there, I’m John. I’d love to visit your store on Sunday. Just wanted to check if you’ll be open that day. Reply to: john@darcy.com AI Draft Hi John, Yes, we’re open on Sunday and would be happy to have you visit. Best, Town Store Draft ready to send! ![Image 1: Jotform Gmail Agent Hero Avatar](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvaGVyby9hdmF0YXIucG5n/avatar.png?w=1024&t=1) ## See Jotform Gmail Agent in action IT customer service Healthcare service Products order Course helpdesk ### IT customer service Quickly respond to repetitive questions and focus your time on what truly matters. Create a Gmail Agent ### View example emails Computer Running Slow Software Installation Request VPN Connection Issue!Reset Password Computer Running Slow Inbox jack #### Jack Willham to me Hey, my laptop has been super slow lately—apps take forever to open. Can someone take a look? Best, Jack Willham Your Gmail Agent creating a draft... jack@acme.com Draft Hi Jack, Thanks for letting us know. We’ll run a quick diagnostics remotely this afternoon. Please leave your laptop on and connected to the network. If needed, we’ll schedule a hands-on check tomorrow. Best, Acme IT Team Software Installation Request Inbox Bob #### Bob Willham to me Hello, I need Adobe Illustrator installed on my laptop for a client project. Could you install it or let me know how? Best, Bob Willham Your Gmail Agent creating a draft... bob@acme.com Draft Hi Bob, Sure! We’ve scheduled Illustrator for remote installation today at 2 PM. Please keep your laptop connected and on. If you need it sooner, let us know—we’ll try to fast-track it! Best, Acme IT Team VPN Connection Issue! Inbox jack #### Jack Willham to me I’m unable to connect to the VPN since this morning. It keeps timing out. Could you please check? Best, Jack Willham Your Gmail Agent creating a draft... jack@acme.com Draft Hi Jack, Thanks for reporting. We’ve reset your VPN profile. Please try reconnecting. If the issue persists, let us know. Best, Acme IT Team Reset Password Inbox jack #### Jack Willham to me Hi, I can’t log into my company email. It says my password is incorrect, and the reset link isn’t working. Can you help? Best, Jack Willham Your Gmail Agent creating a draft... jack@acme.com Draft Hi Jack, No problem! We’ve reset your email password. Please follow steps from this link and update it right away. Let us know if you still have trouble accessing your account. Best, Acme IT Team **You have a new email** Computer Running Slow ![Image 2: Gmail IT customer service Agent Image](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvZGVtby1hcmVhL2l0LWFnZW50LnBuZw==/it-agent.png?w=1024&t=1) ### Healthcare service No matter the request — appointment, question, or complaint — your answers are ready and easy to send. Create a Gmail Agent ### View example emails Reschedule my appointment?New Patient Registration Insurance Coverage Question Waiting for hours!!! Reschedule my appointment? Inbox EB #### Elizabeth Bennet to me Hi, I have an appointment with Dr. William Darcy this Thursday at 3 PM, but I need to reschedule due to a work conflict. Do you have any availability early next week? Best, Elizabeth Bennet Your Gmail Agent creating a draft... elizabethbennet@bennet.com Draft Hi Miss Bennet, No problem — we can reschedule you for **Monday at 10:30 AM** or **Tuesday at 1 PM**. Let us know which time works better for you. Looking forward to seeing you soon! Best Regards, Austenland Health Clinic New Patient Registration Inbox Lizz #### Lizzy Bennet to me Hi, I’d like to become a new patient at your clinic. Do you accept new patients, and can I book an initial consultation with Dr. Wickham? Best, Lizzy Bennet Your Gmail Agent creating a draft... lizzy16@bennet.com Draft Hi Miss Bennet, Yes, we’re accepting new patients! We’d be happy to schedule an initial consultation with Dr. Wickham. Please let us know your preferred days/times for an appointment. Best Regards, Austenland Health Clinic Insurance Coverage Question Inbox john #### John Lucas to me Hello, I wanted to check if you accept Acme Insurance for general check-ups and blood tests. Thanks! John L. Your Gmail Agent creating a draft... john23@lucas.com Draft Hi John, Yes, we accept Acme Insurance for general check-ups, lab work, and most outpatient services. If you have specific tests in mind, feel free to ask—we’ll be happy to confirm coverage for you. Best Regards, Austenland Health Clinic Waiting for hours!!! Inbox jack #### Jack Willham to me Hi, I had an appointment yesterday, and the wait time was quite long. I just wanted to share my experience in case there’s a way to improve it for others. Jack William Your Gmail Agent creating a draft... jackwilliam@acme.com Draft Hi Mr. William, Thank you for your feedback—we’re really sorry about the long wait time. We aim to see everyone on schedule, and we’re reviewing what happened during your visit. Your experience matters to us, and we appreciate you taking the time to share it. Best Regards, Austenland Health Clinic **You have a new email** Reschedule my appointment? ![Image 3: Gmail Healthcare service Agent Image](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvZGVtby1hcmVhL2hlYWx0aGNhcmUtYWdlbnQucG5n/healthcare-agent.png?w=40&t=1) ### Products order Quickly assist your customers, whether they're asking about an order or have other questions. Create a Gmail Agent ### View example emails Wrong Item Received Return Request Out-of-Stock Item Inquiry Size Guide Request Wrong Item Received Inbox jack #### Jack Willham to me I ordered a beige sweater, but got a blue one instead. What should I do? Order number: A-233747CX Best, Jack Willham Your Gmail Agent creating a draft... jack@acme.com Draft Hi Jack, So sorry about the mix-up! We’ll send the correct sweater today, and you’ll get a return label for the blue one. Thanks for your patience—we’re on it! Best, Acme Town Store Return Request Inbox Lizz #### Lizzy Bennet to me Hi, The blue dress is lovely but doesn’t fit quite right. Can I return it? Product Number: Blue DR_0934cv. Medium size. Best, Lizzy Bennet Your Gmail Agent creating a draft... lizzy16@bennet.com Draft Hi Miss Bennet, Of course! You have 14 days to return items. Just use the return form and label included in your package. Let us know if you’d like to try a different size or style. Best Regards, Acme Town Store Out-of-Stock Item Inquiry Inbox DS #### Daisy Black to me Hi, will the black trench coat in medium be back in stock soon? Best, Daisy Black Your Gmail Agent creating a draft... daisy@black.com Draft Hi Miss Black, Good news—it’s restocking next week! We can notify you as soon as it’s available again. Want us to add your email to the waitlist? Best Regards, Acme Town Store Size Guide Request Inbox DS #### Daisy Black to me Hey, I love the linen pants but I’m unsure about the sizing. Do you have a guide? Best, Daisy Black Your Gmail Agent creating a draft... daisy@black.com Draft Hi Miss Black, Yes! You can find the size chart right under the product description, or here’s a direct link. If you're between sizes, we suggest sizing up for this fabric. Best Regards, Acme Town Store **You have a new email** Size Guide Request ![Image 4: Gmail Products order Agent Image](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvZGVtby1hcmVhL3Byb2R1Y3QtYWdlbnQucG5n/product-agent.png?w=40&t=1) ### Course helpdesk Whether it’s enrollment, course questions, or support needs — fast, clear answers are always at your fingertips. Create a Gmail Agent ### View example emails Course Access Issue Certificate Request Accidental Purchase Live Class Timing Conflict Course Access Issue Inbox EB #### Elizabeth Bennet to me Hi, I enrolled in the Graphic Design course, but I can’t access Module 2. It’s still locked even though I finished Module 1. Best, Elizabeth Bennet Your Gmail Agent creating a draft... elizabethbennet@bennet.com Draft Hi Miss Bennet, Thanks for letting us know! Your progress didn’t sync correctly—we’ve unlocked Module 2 for you. Please refresh your browser or log out and back in. Let us know if you have any trouble! Best Regards, Austenland School Certificate Request Inbox AX #### Anthony Bennet to me Hi, I completed the Digital Marketing course last week. Can I get my certificate of completion? Best, Anthony Bennet Your Gmail Agent creating a draft... abennet@bennet.com Draft Hi Anthony, Congrats on finishing the course! 🎉 Your certificate is now available in your dashboard under “My Certificates.” If you'd like a PDF version emailed, just let us know! Best Regards, Austenland School Accidental Purchase Inbox GB #### Gustav Bernard to me Hi, I accidentally purchased the wrong course—meant to sign up for the Advanced one, not the Beginner. Can I get a refund or switch? Best, Gustav B. Your Gmail Agent creating a draft... gustav@bernard.com Draft Hi Gustav, No worries! We’ve issued a full refund and you’re welcome to enroll in the Advanced course anytime. Let us know if you’d like a discount code for your next course. Best Regards, Austenland School Live Class Timing Conflict Inbox CL #### Clark Lane to me Hi, I just realized the live class overlaps with my work hours. Will there be a recording available? Best, Clark L. Your Gmail Agent creating a draft... clark23@lane.com Draft Hi Clark, Yes, all live classes are recorded and uploaded within 24 hours. You’ll find the replay in your course dashboard. Feel free to send any questions—we’ll make sure they’re answered in class! Best Regards, Austenland School **You have a new email** Course Access Issue ![Image 5: Gmail Course helpdesk Agent Image](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvZGVtby1hcmVhL2NvdXJzZS1hZ2VudC5wbmc=/course-agent.png?w=40&t=1) ## How **Gmail Agent** works ![Image 6: Authenticate your account](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvaG93LTEucG5n/how-1.png?w=40&t=1) ### Authenticate your account Connect your Gmail account securely to activate your Gmail Agent. ![Image 7: Wait for the conversion](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvaG93LTIucG5n/how-2.png?w=40&t=1) ### Wait for auto-learning Your agent reviews your sent emails to understand your tone and style. ![Image 8: Review drafts](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvaG93LTMucG5n/how-3.png?w=40&t=1) ### Review drafts When new emails arrive, your agent creates drafts for them automatically. ## Try Gmail Agent See your Gmail Agent in action — Simply paste an email, and watch how your agent generates a smart, personalized reply. Generate Draft Reply Generating draft 💬 Product Order⭐ Helpdesk💼 IT Service🕒 Appointment ### Move faster, stay consistent ## From hours to seconds, speed up your replies Save time, stay consistent, and deliver better support while keeping full control over what gets sent. Connect Your Gmail — It’s Free ![Image 9: From hours to seconds, speed up your replies](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvaGFuZGxlLnBuZw==/handle.png?w=40&t=1) ## Speed up replies without sacrificing quality * ### Trained on your sent emails ![Image 10: Businesswoman holding a laptop, with a progress screen showing email analysis and learning completion.](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvYWNjb3JkaW9uLzEucG5n/1.png?w=40&t=1) Your agent automatically learns from your past replies — so every draft mirrors your tone, follows your policies, and speaks in your brand’s voice. No guesswork. No off-brand messages. * ### Smart labels for your inbox ![Image 11: Smiling man holding a tablet, showcasing smart labels applied in Gmail like “Needs Reply” and “Done”.](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvYWNjb3JkaW9uLzIucG5n/2.png?w=40&t=1) Your Gmail Agent automatically creates and applies labels based on email content. This helps keep your inbox organized and reduces the need for manual sorting, making it easier to manage your workflows. * ### Powerful tools for automation ![Image 12: Professional woman with integrations and a prompt suggesting what to say when pricing is mentioned.](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvYWNjb3JkaW9uLzMucG5n/3.png?w=40&t=1) The rules and instructions you set up for your AI Agent will influence how your Gmail Agent responds to emails. With flexible automation and intelligent responses, your agent adapts to incoming emails — saving time and ensuring consistent, high-quality communication. * ### View all draft ![Image 13: Woman holding a tablet next to an AI assistant interface drafting a reply to a customer email.](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvYWNjb3JkaW9uLzQucG5n/4.png?w=40&t=1) Track every draft your agent creates in the Conversations page. Easily review generated drafts alongside sent replies — all in one place. * [View all features](https://www.jotform.com/ai/gmail-agent/features/) ## You’re in safe hands Jotform Gmail Agent is built with privacy and compliance at its core. It’s been verified by **Google**, holds **CASA Tier 2** accreditation, and meets **SOC 2 Type 2**, **GDPR**, and **HIPAA** compliance standards. Your data is always encrypted, never shared, and fully under your control. [View AI Agents Security Page](https://www.jotform.com/ai/agents/security/) ![Image 14: You’re in safe hands](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2Uvc2VjdXJpdHkucG5n/security.png?w=40&t=1) ![Image 15: Gmail Agent Add-On for Jotform](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvZ21haWwtYWRkLW9uLnBuZw==/gmail-add-on.png?w=40&t=1) ### Gmail Agent Add-On ## Bring your agent directly into Gmail Already using the Gmail Agent? The new add-on puts its full power right inside Gmail. Check it out now! [Download Gmail Agent Add-On](https://workspace.google.com/marketplace/app/ai_email_writer_draft_agent_for_gmail/612270272347) ## Real results from real people My motivation to use the Gmail Agent? Getting my life back. Seriously. I get a hundred emails a day. The Gmail Agent is a huge time-saver that allows me to be more responsive. It’s a very practical tool that every small business owner I know would need. This is next-level. Elana Etten, AI-Automation Consultant The Jotform Gmail Agent is much better than other AI email tools. Its key advantage is that it’s automatic — it writes a draft reply for every email without being prompted. It basically answers the questions for me. All I have to do is review the email and hit send. Jotform User, Customer Support ## Introducing Gmail Agent ![Image 16: Introducing Gmail Agent](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UveXQtdGh1bWJuYWlsLnBuZz92PTAuMQ==/yt-thumbnail.png?w=40&t=1) Connect Your Gmail — It’s Free ## FAQ * ### What is Jotform’s Gmail Agent? Gmail Agent is an AI-powered tool that connects to your Gmail account, automatically generates draft replies to incoming emails, and organizes your inbox with labels. It helps you **save time**, **stay consistent**, and **respond faster** — without sending anything on your behalf unless you approve it. Whether you’re handling customer support or managing daily ops, Gmail Agent helps you **move faster**, **stay consistent**, and **never miss a beat.** * ### How does Gmail Agent work? Gmail Agent works by securely connecting your Gmail account to Jotform. Once connected, the Gmail Agent will automatically generate email drafts for you. These drafts are saved directly in your Gmail account, allowing you to review and make any necessary edits before sending them out. This process eliminates the need to write emails from scratch and reduces repetitive tasks. * ### Is my Gmail account secure when using Jotform’s Gmail Agent? Yes, Jotform Gmail Agent is built with privacy and compliance at their core. They’ve been verified by Google, hold CASA Tier 2 accreditation, and meet SOC 2 Type 2, GDPR, and HIPAA compliance standards. Your data is always encrypted, never shared, and fully under your control. * ### Does Gmail Agent create labels in my inbox? Yes, Gmail Agent automatically creates and applies labels to incoming emails based on the email content. This helps keep your inbox organized and reduces the need for manual sorting, making it easier to manage your workflows. * ### Can I select which emails I want to create drafts for? Yes, you can control which emails the agent generates drafts for. To do this, go to Gmail Agent Settings. You’ll see two tabs: * **Labels**: Choose which labels you want the agent to draft responses for and create new labels. * **Advanced**: Exclude specific email addresses from your Gmail Agent. This gives you full control over which emails the agent drafts replies to and which it skips. * ### How do I integrate my Gmail account with Jotform? Integrating your Gmail account with Jotform is a simple process: * Open an AI Agent in the AI Agent Builder. * In the toolbar, click **Publish** to open the Publish page. * In the sidebar, click **Gmail Agent.** * Follow the on-screen instructions to securely connect your Gmail account. You’ll need to log into Gmail and grant the necessary permissions. * Once connected, you can start using Gmail Agent to create email drafts instantly. * ### Can I use the Gmail Agent feature with other email providers? Currently, the Gmail Agent feature is designed to integrate specifically with Gmail accounts. However, Jotform is continuously improving and expanding its integrations, so other email providers may be supported in future updates. Stay tuned for new features and updates on integrations. * ### Can I edit the drafts created by Gmail Agent? Absolutely! Once your Gmail Agent creates email drafts, you can open them in your Gmail Drafts folder and make any changes you see fit, just like you would to an email draft you created yourself. This includes modifying the subject line, the body of the email, adding attachments, and adjusting the tone of the message. You have full control over the final version of the email before you hit send. * ### How accurate are the email drafts generated by Gmail Agent? The email drafts generated by Gmail Agent are typically **highly accurate**, especially when the agent is well-trained. Use the Train page of the AI Agent Builder to set your agent up for success: add websites, documents, custom Q&As, and specific information for your agent to draw from when communicating with users. Use AI-generated emails to * **Reflect your tone and style** by learning from previous replies. * **Stay consistent** with your policies, FAQs, and guidelines. * **Improve over time** by learning from the emails you send. While drafts are often ready to send with minimal edits, you always have full control over the email drafts and decide yourself whether to send them — ensuring accuracy and professionalism every time. * ### Can Gmail Agent create different types of emails? Yes, Jotform’s Gmail Agent can generate a variety of email types, depending on your needs. Drafts will be crafted to respond to the message they’re replying to. Whether you need formal business emails, informal messages, or customer support responses, Gmail Agent can tailor drafts to fit your needs. By providing specific instructions or context, you can ensure that the drafts align with your communication goals. * ### How many drafts can I generate using a Gmail Agent? Gmail Agent drafts count toward your Agent Conversation limits. Each email thread is counted as a conversation. These limits are tied to your Jotform subscription plan. Higher-tier plans offer expanded usage, including unlimited drafts and priority support. If you’re reaching your limit, consider upgrading to a plan that better suits your needs. * ### How do Gmail Agent save time? Gmail Agent automates the repetitive task of drafting emails. Instead of manually typing out each email from scratch, Gmail Agent generates drafts based on your input, reducing the time spent on routine communication tasks. This allows you to focus on more strategic work while the system handles the initial email drafting. * ### Can I send the drafted emails directly from Jotform, or do I need to go to Gmail? Once the drafts are created and saved in Gmail, you’ll need to send them from your Gmail account. Gmail Agent only assists with the drafting process, and you maintain full control over the final email. This ensures that you can make any final adjustments before sending the email. * ### Does Gmail Agent work for both personal and business emails? Gmail Agent is suitable for both personal and business email management. Whether you need to respond to a personal email or manage client communication in a business setting, Gmail Agent can help create drafts that are appropriate for your needs. They’re flexible and designed to work in various email scenarios. View More ## Your draft reply is ready! Reply to: example@example.com ![Image 17: Jotform Gmail Agent Image](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWkvZ21haWwtYWdlbnQvYXNzZXRzL2ltZy1taW4vaG9tZXBhZ2UvbGFuZGluZy1pbWFnZS5wbmc=/landing-image.png?w=40&t=1) **Start using for your Gmail** Connect your Gmail account to instantly get draft responses for every incoming customer email. Authenticate Your Gmail ## Access Needed To active your Gmail Agent for your account, you need to grant access to Jotform. Cancel Try Again ## Something went wrong An unexpected error occurred while connecting your account. Please try again. Cancel Try Again