JM

Inquiry About Embroidery Design Upload

Inbox

AT

Alexis Turner<alexis.turner@example.com>

to me

Hi there,

I recently tried uploading a new embroidery design to the platform, but I encountered an error message stating that the file format is not supported. Could you please provide some guidance on the accepted file formats and any tips for successful uploads?

Thank you for your assistance!

Best regards,
Alexis Turner

JM

alexis.turner@example.comDraft

Hi Alexis,

Thank you for reaching out. Our platform currently supports several file formats for embroidery designs, including .DST, .PES, and .EXP. Please ensure your file is in one of these formats. Additionally, double-check the file size to ensure it meets our platform's requirements.

If you continue to experience issues, feel free to send me the file details, and I'll be happy to assist further.

Sincerely,
Jordan Mitchell