JL

Request for Assistance with VPN Access

Inbox

AM

Alex Morgan<alex.morgan@example.com>

to me

Hi Brennan,

I'm having trouble accessing the company VPN from my home network. Every time I try to connect, I receive an error message stating that the connection has timed out. I've tried restarting my router and checking my firewall settings, but the issue persists. Could you please assist me in resolving this?

Best regards,
Alex Morgan

JL

alex.morgan@example.comDraft

Hi Alex,

Thank you for reaching out. To troubleshoot the VPN access issue, please ensure that your VPN client is up to date. Additionally, try disabling any antivirus software temporarily to see if it might be blocking the connection. If the problem persists, please let me know, and we can explore further options.

Sincerely,
Jordan Lee