Why cannot I login?

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    Ron Clontz
    Asked on November 29, 2016 at 02:04 PM

    I'm trying to log in, and nothings happening.  Please help.

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    Kevin_G
    Answered on November 29, 2016 at 03:49 PM

    I have checked your account and I can see it is fine, your account is still active, checking your account I have noticed the email address you're using is in our bounce list, I have removed it now so if you also try to reset your password the email will be sent, trying to set a new password should help if you have forgotten your password. 

    Also, I would suggest you to open a new incognito window so you can check if this is a problem with the web browser you're using, if possible also try with another web browser and if it does not help share us a screenshot of the web console, this way we will know if there is a problem with the login page that is not allowing you to log in. 

    These keyboard shortcuts will help you to get the web console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response. 

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    MPUMC
    Answered on November 29, 2016 at 04:44 PM
    It seemed as if the login script was not working. It did finally let me in, but through another link. So, I was able to update my form, and will look at it again further if the issue persists.
    I appreciate you getting back to me so quickly.
    Sincerely,
    Ron
    ...
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    Kevin_G
    Answered on November 29, 2016 at 06:03 PM

    Glad to know it worked, what I would suggest you too is to clear your browser's cache so if there is a problem then this should help you to get the login page working fine. 

    Here's a link that may help you: http://www.wikihow.com/Clear-Your-Browser's-Cache 

    However, if the problem still persists, please let us know. 

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    MPUMC
    Answered on November 29, 2016 at 07:44 PM
    Thanks. Will do!
    Ron
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