What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why cannot I login?

    Asked by Ron Clontz on November 29, 2016 at 02:04 PM

    I'm trying to log in, and nothings happening.  Please help.

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    JotForm Support

    Answered by Kevin_G on November 29, 2016 at 03:49 PM

    I have checked your account and I can see it is fine, your account is still active, checking your account I have noticed the email address you're using is in our bounce list, I have removed it now so if you also try to reset your password the email will be sent, trying to set a new password should help if you have forgotten your password. 

    Also, I would suggest you to open a new incognito window so you can check if this is a problem with the web browser you're using, if possible also try with another web browser and if it does not help share us a screenshot of the web console, this way we will know if there is a problem with the login page that is not allowing you to log in. 

    These keyboard shortcuts will help you to get the web console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J


    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response. 

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    Answered by MPUMC on November 29, 2016 at 04:44 PM
    It seemed as if the login script was not working. It did finally let me in, but through another link. So, I was able to update my form, and will look at it again further if the issue persists.
    I appreciate you getting back to me so quickly.
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    JotForm Support

    Answered by Kevin_G on November 29, 2016 at 06:03 PM

    Glad to know it worked, what I would suggest you too is to clear your browser's cache so if there is a problem then this should help you to get the login page working fine. 

    Here's a link that may help you: http://www.wikihow.com/Clear-Your-Browser's-Cache 

    However, if the problem still persists, please let us know. 

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    Answered by MPUMC on November 29, 2016 at 07:44 PM
    Thanks. Will do!