Fields not showing up in preview

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    Asked on November 29, 2016 at 02:07 PM

    Our nominee fields are not showing up when we preview the BDwest 2017 Hosted Buyer Nomination Form, but they are there when we are in the form editor. Please advise what could be causing this.

    Thank you,

    Cassie Maurer

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    Answered on November 29, 2016 at 03:31 PM


    I have cloned your form on my side. It is seen that you have set up Show/Hide conditions to hide some form fields according to users' selections. However, there was some missing fields in conditions, too. That's why, your form is not shown properly.


    I have removed all your conditions on my side. After that, I could see all form fields in the preview. Please have a look at my example form:

    You can also clone this form to your side. This is the guide about how to clone: How-to-Clone-an-Existing-Form-from-a-URL

    Please also have a look at the following guide about how to set up conditions: Smart-Forms-Using-Conditional-Logic

    Please note that you need to update your conditions when you change a form field related with a condition in your form. For example, in your case, you have removed a form field and this was related with "Nominee Information" form fields. Please update your conditions if you remove form fields from your form.

    If you need any other supports, please feel free to let us know.

    Thank you.