What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with e-mail notifications to my above mailbox

    Asked by Bill Scheckel on May 15, 2012 at 03:32 PM

    Noticed i wasnt getting submissions notifications into my e-mail. When I tried a test, it stated that JotForm had blocked the e-mail and to contact you. please fix asap.


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    Answered by gori-mathew on May 15, 2012 at 05:20 PM

    Hi Bill;

    We apologize for the inconveniences caused by this issue to you. I checked this email account and found out that it was in our blocked list. Your mail server rejected our mails and we added your email to blocked list. I have since removed it and it should be fine.

    To ensure this doesn't happen again, Please try to set the sender e-mail to noreply@jotform as advised above. You can also contact your email provider and tell them to whitelist Jotform's IPs.

    I hope this helps.