Problem with e-mail notifications to my above mailbox

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    Bill Scheckel
    Asked on May 15, 2012 at 03:32 PM

    Noticed i wasnt getting submissions notifications into my e-mail. When I tried a test, it stated that JotForm had blocked the e-mail and to contact you. please fix asap.

    623-772-7121  

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    gori-mathew
    Answered on May 15, 2012 at 05:20 PM

    Hi Bill;

    We apologize for the inconveniences caused by this issue to you. I checked this email account and found out that it was in our blocked list. Your mail server rejected our mails and we added your email to blocked list. I have since removed it and it should be fine.

    To ensure this doesn't happen again, Please try to set the sender e-mail to noreply@jotform as advised above. You can also contact your email provider and tell them to whitelist Jotform's IPs.

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56

    I hope this helps.