What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message: disabled form

    Asked by MichellePollina on November 29, 2016 at 03:09 PM

    My form is enabled and yet it keeps showing this message. I can't preview or put on my website, although it showed up yesterday. How do I fix this? The form is the Tennis Invitational Entry form.

     

    It is supposed to be under the Tennis tab on our website, for the Tennis Invitational

    Page URL:
    www.hiddenhillscc.com

    Screenshot
    disabled form message entry form preview and
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 29, 2016 at 05:30 PM

    Your forms shows disabled because your account has been suspended due to violation of terms of use:

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Asking for sensitive credit card information is not allowed:

    When it comes to payment forms you must use any of our integrated payment gateways: 

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    If you agree to have those fields deleted from your form, we can consider reactivating your account. Otherwise, it will remain suspended.