Can't upgrade with Paypal

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    bgbs
    Asked on November 29, 2016 at 07:38 PM

    I tried to upgrade my account via paypal but I get this Sorry message in the screenshot I attached.

    Any ideas?

  • Profile Image
    jonathan
    Answered on November 29, 2016 at 11:26 PM

    Can you please retry upgrading your subscription. Follow the steps on this user guide instead.

    User guide: How-to-Upgrade-My-Account

    Make sure to select Paypal as the payment method on the upgrading plan screen

     

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    Let us know if you are still not able to do it. Tell us also which plan you were trying to upgrade to.

    Thanks.

     

     

  • Profile Image
    bgbs
    Answered on November 30, 2016 at 12:16 PM

    That's what I initially did. Tried again, it doesn't work

    Also tried doing this transaction on two different computers, using three different browsers. None of it works. I think there is an issue on your side.

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    david
    Answered on November 30, 2016 at 03:02 PM

    The issue with "your last action cannot be completed at this time" seems to be from paypal. I found a related thread in the Paypal forum about the issue here (Sorry — your last action could not be completed) and the suggestion there is to:

    1. Logout of Paypal

    2. Clear your browser cache and cookies

    3. Close your browser

    4. Reboot your computer

    You can also try clearing the Form Cache by following this guide: How to Clear Your Form Cache?.

    Alternatively, perhaps you can try re-integrating the paypal payment module to your form to see if that fixes the issue. However, if the issue persists, I would suggest you contact Paypal support.