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bgbsAsked on November 29, 2016 at 7:38 PM
I tried to upgrade my account via paypal but I get this Sorry message in the screenshot I attached.
Any ideas?
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jonathanReplied on November 29, 2016 at 11:26 PM
Can you please retry upgrading your subscription. Follow the steps on this user guide instead.
User guide: How-to-Upgrade-My-Account
Make sure to select Paypal as the payment method on the upgrading plan screen
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Let us know if you are still not able to do it. Tell us also which plan you were trying to upgrade to.
Thanks.
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bgbsReplied on November 30, 2016 at 12:16 PM
That's what I initially did. Tried again, it doesn't work
Also tried doing this transaction on two different computers, using three different browsers. None of it works. I think there is an issue on your side.
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David JotForm SupportReplied on November 30, 2016 at 3:02 PM
The issue with "your last action cannot be completed at this time" seems to be from paypal. I found a related thread in the Paypal forum about the issue here (Sorry — your last action could not be completed) and the suggestion there is to:
1. Logout of Paypal
2. Clear your browser cache and cookies
3. Close your browser
4. Reboot your computer
You can also try clearing the Form Cache by following this guide: How to Clear Your Form Cache?.
Alternatively, perhaps you can try re-integrating the paypal payment module to your form to see if that fixes the issue. However, if the issue persists, I would suggest you contact Paypal support.