What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't upgrade with Paypal

    Asked by bgbs on November 29, 2016 at 07:38 PM

    I tried to upgrade my account via paypal but I get this Sorry message in the screenshot I attached.

    Any ideas?

    Screenshot
    can't upgrade paypal
  • Profile Image
    JotForm Support

    Answered by jonathan on November 29, 2016 at 11:26 PM

    Can you please retry upgrading your subscription. Follow the steps on this user guide instead.

    User guide: How-to-Upgrade-My-Account

    Make sure to select Paypal as the payment method on the upgrading plan screen

     

    --

    Let us know if you are still not able to do it. Tell us also which plan you were trying to upgrade to.

    Thanks.

     

     

  • Profile Image

    Answered by bgbs on November 30, 2016 at 12:16 PM

    That's what I initially did. Tried again, it doesn't work

    Also tried doing this transaction on two different computers, using three different browsers. None of it works. I think there is an issue on your side.

  • Profile Image
    JotForm Support

    Answered by david on November 30, 2016 at 03:02 PM

    The issue with "your last action cannot be completed at this time" seems to be from paypal. I found a related thread in the Paypal forum about the issue here (Sorry — your last action could not be completed) and the suggestion there is to:

    1. Logout of Paypal

    2. Clear your browser cache and cookies

    3. Close your browser

    4. Reboot your computer

    You can also try clearing the Form Cache by following this guide: How to Clear Your Form Cache?.

    Alternatively, perhaps you can try re-integrating the paypal payment module to your form to see if that fixes the issue. However, if the issue persists, I would suggest you contact Paypal support.