Submission email not received

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    SDE
    Asked on November 29, 2016 at 07:43 PM

    Submission email not received. Please advise.

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    liyam
    Answered on November 29, 2016 at 11:31 PM

    Hello,

    I checked your email address and it seems that your mail server started blocking emails from us due to the error:

    Reason(s) : smtp; 550-This message contains a virus or other harmful

    I have now removed your email address from the bounce list so you should start receiving email alerts once again. But I would recommend to please contact your email service provider and check with them the status if JotForm emails are still being blocked by them. 

    May I also recommend to add noreply@jotform.com to your contacts list in your email account, and or make use of noreply@formresponse.com as your email notification sender.

    If you have questions, please let us know.

    Thanks.