What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submission email not received

    Asked by SDE on November 29, 2016 at 07:43 PM

    Submission email not received. Please advise.

  • Profile Image
    JotForm Support

    Answered by liyam on November 29, 2016 at 11:31 PM


    I checked your email address and it seems that your mail server started blocking emails from us due to the error:

    Reason(s) : smtp; 550-This message contains a virus or other harmful

    I have now removed your email address from the bounce list so you should start receiving email alerts once again. But I would recommend to please contact your email service provider and check with them the status if JotForm emails are still being blocked by them. 

    May I also recommend to add noreply@jotform.com to your contacts list in your email account, and or make use of noreply@formresponse.com as your email notification sender.

    If you have questions, please let us know.