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    Total price is seen higher than calculated value on Paypal - RESOLVED

    Asked by AA_C on November 29, 2016 at 09:25 PM

    HI JF,

    On my French form 53464905175965, I have options for non-members, Replacement card, $7.50, New card $15.00

    For some reason ,I can't find, it is charging $750 not $7.50. It works OK for the other charges.

    My English form, 61013950784960, It works as it should charging $7.50.

    Can you please have a look and find my error. We have had to refund 2 people $750 so far... not good!



    instead french style find card
  • Profile Image
    JotForm Support

    Answered by Rose on November 30, 2016 at 02:46 AM

    We are sorry for this inconvenience.

    I was also replicate the same issue on my side. I'm looking into what causes this. Please give me some more time. I will back to you soon.

    Thank you in advance for your understanding. 

  • Profile Image
    JotForm Support

    Answered by Rose on November 30, 2016 at 04:24 AM

    Thank you again for your patience.

    I cloned your form to make some further inspections on my side. I was able to solve the issue after applying following steps. 

    1. This calculation field and related conditions are unnecessary. You both set a math equation and several conditions. I deleted it. When  you delete this field, the related conditions will be deleted automatically. 


    2. I set a mathematical equation to calculate your total price at below calculation widget on your form.


    Above equation is taking the value  from member or non-member fields based on user selection.

    3. I change payment details as following. Paypal is getting the value from the above calculation widget. 

    4. As a final step, I just change form preference setting as following. To do that, go to Preferences > Advanced > Show More  and change Clear Hidden Field Values from 'Clear on submit' to 'Clear on being hidden'



     After these changes,  here is the result. 


    If you need any further assistance by our side, please do let us know. We would be pleased to help you. 

  • Profile Image

    Answered by AA_C on November 30, 2016 at 06:32 AM

    Holey Moley!, You did a lot of work here. Many thanks for your efforts.

    You should be aware that this form code is embedded at our site.

    We use our database to verify a members status. 

    I have made all the changes indicated. 

    Again thanky very much for you efforts in resolving this problem.



  • Profile Image
    JotForm Support

    Answered by Jim_R on November 30, 2016 at 07:55 AM

    Hey Robert - Thanks for taking your time keeping us posted that Rose's solution worked great :)

    If you need more help, we're just a question away, thanks