-
NapitchayaAsked on November 30, 2016 at 12:25 AM
I use Jot form on October 2016 1 month but On November Jot form send invocie on November I want to stop to pay this .Please help.
I can't remember user and password also.
Please check napit2011@hotmail.com and napitchaya@strek.co.th
-
Ashwin JotForm SupportReplied on November 30, 2016 at 3:37 AM
Hello Napitchaya,
What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with any of your email addresses napit2011@hotmail.com or napitchaya@strek.co.th
Alternatively you can also let us know any of your form ID or the webpage URL where you have embedded your form and we will take a look.
We will wait for your response.
Thank you!
-
Ashwin JotForm SupportReplied on November 30, 2016 at 3:41 AM
Hello Napitchaya,
I was able to trace an account with username "napit450". The email address associated with this account is napitchaya@trek.co.th.
This account has only one form: http://www.jotform.me/form/62491332400445
Is this your account? If yes, please sign in to your account and then cancel your subscription. You may like to take a look at the following guide on how to cancel subscription and downgrade your account to free plan: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account
Thank you!