- JotForm Supportashwin_dAnswered on November 30, 2016 at 03:37 AM
What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with any of your email addresses firstname.lastname@example.org or email@example.com
Alternatively you can also let us know any of your form ID or the webpage URL where you have embedded your form and we will take a look.
We will wait for your response.
- JotForm Supportashwin_dAnswered on November 30, 2016 at 03:41 AM
I was able to trace an account with username "napit450". The email address associated with this account is firstname.lastname@example.org.
This account has only one form: http://www.jotform.me/form/62491332400445
Is this your account? If yes, please sign in to your account and then cancel your subscription. You may like to take a look at the following guide on how to cancel subscription and downgrade your account to free plan: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account