What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to stop to use Jotform but Jot form send invoice for October fee.How I stop this

    Asked by Napitchaya  on November 30, 2016 at 12:25 AM

    I use Jot form on October 2016 1 month but On November Jot form send invocie on November I want to stop to pay this .Please help.


    I can't remember user and password also.

    Please check napit2011@hotmail.com and napitchaya@strek.co.th 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 30, 2016 at 03:37 AM

    Hello Napitchaya,

    What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with any of your email addresses napit2011@hotmail.com or napitchaya@strek.co.th 

    Alternatively you can also let us know any of your form ID or the webpage URL where you have embedded your form and we will take a look. 

    We will wait for your response.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 30, 2016 at 03:41 AM

    Hello Napitchaya,

    I was able to trace an account with username "napit450". The email address associated with this account is napitchaya@trek.co.th.

    This account has only one form: http://www.jotform.me/form/62491332400445

    Is this your account? If yes, please sign in to your account and then cancel your subscription. You may like to take a look at the following guide on how to cancel subscription and downgrade your account to free plan:  https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    Thank you!