I want to stop to use Jotform but Jot form send invoice for October fee.How I stop this

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    Napitchaya 
    Asked on November 30, 2016 at 12:25 AM

    I use Jot form on October 2016 1 month but On November Jot form send invocie on November I want to stop to pay this .Please help.

     

    I can't remember user and password also.

    Please check napit2011@hotmail.com and napitchaya@strek.co.th 

  • Profile Image
    ashwin_d
    Answered on November 30, 2016 at 03:37 AM

    Hello Napitchaya,

    What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with any of your email addresses napit2011@hotmail.com or napitchaya@strek.co.th 

    Alternatively you can also let us know any of your form ID or the webpage URL where you have embedded your form and we will take a look. 

    We will wait for your response.

    Thank you!

  • Profile Image
    ashwin_d
    Answered on November 30, 2016 at 03:41 AM

    Hello Napitchaya,

    I was able to trace an account with username "napit450". The email address associated with this account is napitchaya@trek.co.th.

    This account has only one form: http://www.jotform.me/form/62491332400445

    Is this your account? If yes, please sign in to your account and then cancel your subscription. You may like to take a look at the following guide on how to cancel subscription and downgrade your account to free plan:  https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    Thank you!