What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problemas ao salvar relatorio / Visual Report is not saving changes

    Asked by tioitavaigreja on May 15, 2012 at 04:51 PM

    Hoje dia 15 de Maio não estou conseguindo salvar alterações nos relatorios dos meu formulários. HELP!! os relatorios onde tem gráficos não salva nenhuma alteração!

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    JotForm Support

    Answered by Mike_T on May 15, 2012 at 05:55 PM

    Thank you for contacting us.

    I have created a test Visual Report for your Formulário de Inscrição form, and I can change that Report without any problems.

    Can you please clear cache and cookies in your browser, and re-check if the issue still persists?

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    Answered by tioitavaigreja on May 15, 2012 at 06:00 PM

    Limpei o cache, e mesmo assim o problema persiste, nao consigo salvar o relatorio, o botão salvar nao aceita, entrei com outra conta minha free, e consegui alterar, porem na minha conta PREMIUM não consigo salvar o relatorio, veja por favor, altere na minha conta o relatorio. estou usando o navegador do google e firefox e IE.

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    Answered by Charles on May 15, 2012 at 06:07 PM

    O problema está no formulario especifico ( retiro com Deus ) na minha conta, o relatorio de grafico desse formulario nao salva

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    Answered by jeanettebmz on May 15, 2012 at 07:28 PM

    o que é o ID ou seu email da sua conta de graça? Eu poderia tentar mudar as formas que realmente funciona em sua conta Premium, a fim de resolver o problema. Uma vez que se mexe, apenas re-incorporá-lo em sua página


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    JotForm Support

    Answered by Mike_T on May 15, 2012 at 07:53 PM

    Thank you for provided details. Now I have reproduced your problem.

    Your issue is related to some deleted form field which was connected to Chart on your Report.

    I have escalated this bug to our Development Team. In the meanwhile, please create a new Report, it will be completely fine.

    Thank you for using our services.