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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hide text from form fields

    Asked by MPAC on November 30, 2016 at 03:27 AM

    Hi there I would like to hide some text from the field {pleaseSelect} how do I do this. I can hide the fields on the form using CSS but they then appear on the email response.

    Page URL:
    https://www.jotform.co/form/63320933081853?preview=true

    hide text JotForm uploads jpg www
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 30, 2016 at 05:44 AM

    You can simply remove that row from table of your email if you do not want to show that question and value from that question in Email Notification or Autoresponder email. 

    I have inspected Autoresponder of the form you provided and I saw that you have modified value of your payment field to shown only total value. It seems that you were able to resolve your issue.

    Feel free to contact us if you have any other questions.

  • Profile Image

    Answered by MPAC on November 30, 2016 at 06:44 AM
    Yes I had a work around. I wanted to show the product information but not the individual price of each product. Is that possible.
    Apologies for the short nature of this email as it was sent from my smart phone.
    Regards
    Damien Foat
    Senior Theatre Technician | Mueller College Limited
    75 Morris Road, Rothwell, Qld, 4022 | PO Box 487 Redcliffe, Qld, 4020
    T(07) 3897 2866 | M 0475 969 863
    E d.foat@mueller.qld.edu.au | W www.mueller.qld.edu.au | W www.mpac-live.org
    ...
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    JotForm Support

    Answered by owen on November 30, 2016 at 08:32 AM

    Hi Damien,

    If the payment field itself is displayed with its unique field name. It automatically fetches all the information in the payment field including the product names and prices. This is, unfortunately, not customizable as you have experienced it yourself.

    I can suggest a work around tough, by using our conditions. Please see the exemplary condition I created on the cloned version of your form:

    As you can see I have created a new Autoresponder configuration and attached it in to the condition. Please see the details of the Autoresponder:

    As you can see I have entered a custom text depending on the condition that I created. You can create 6 different Autoresponder notifications like this as there 6 different possible choices for the 3 products you use on the payment field. 

    Here is the Autoresponder I received when I select only the first product called "Rehearsal Space Only / per hour":

    Do contact us again if you need any further assistance.