What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download PDF: Missing placeholder

    Asked by yonggh89 on November 30, 2016 at 03:44 AM

    Hi there,

    The pdf form i downloaded doesn't look similar to what I've created. The hint example in placeholder is not showing up when i download the pdf form. 

    Hope to hear from you soon.




    Page URL:

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    JotForm Support

    Answered by emily on November 30, 2016 at 06:19 AM

    Hi Gabby,

    Thank you for contacting us.

    Unfortunately, JotForm does not have such feature available. 

    When you download your form in PDF format, you are not able to see the hint message. However, as a solution to your problem, you can provide the hint as a sub label to the text. It will be shown when you download the form as PDF.

    1. Click on Settings of your Text Area field and select Edit Properties.

    2. Edit the Sub Label. 


    Our developers were notified about this feature request.   

    Thank you.