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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can not receive notifications

    Asked by alessandrobacci on November 30, 2016 at 05:23 AM

    improvvisamente i moduli presenti nel mio sito non mi inviano più nessuna mail di notifica, per esempio il modulo contattami.

    come posso fare, grazie

    Page URL:

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    JotForm Support

    Answered by candy on November 30, 2016 at 06:30 AM



    As I have checked your account, your email address info@alessandrobacci.it was in our bounce list as you can see the screenshot below:


    That was the reason you did not receive submissions into your email address info@alessandrobacci.it. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.


    Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    Also, please check related guide for more detailed information: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    Please check, if you need more assistance do not hesitate to contact us.

    Thank you.