What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to authenticate the crendentials with Salesforce integration

    Asked by Dimebox on November 30, 2016 at 11:07 AM



    We are trying to establish an integration with Salesforce, such that we can make beautiful forms in Jotform and use them to collect our leads. Unfortunately we are not able to authenticate with the Salesforce account credentials when following the steps. We also tried using 2FA token instead of the SecurityToken of Salesforce, since their documentation suggested this, in case that 2FA was turned on for API integrations.

    Do you have any ideas for what could possibly go wrong?

    Thank you in advance! 

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    JotForm Support

    Answered by Kiran on November 30, 2016 at 01:50 PM

    I have tested Salesforce integration with one of my test forms and the account was authenticated without any issue. Could you let us know which edition of Salesforce that you are using? Please be noted it is required to have the API access enabled to your Salesforce account in order to integrate with JotForm. Please refer to the link below that can help you with which Salesforce editions are having API access.

    Salesforce editions with API Access

    Let us know if you need any further assistance. We will be happy to assist.