What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have an integration with Google sheets that stopped working.

    Asked by idomedia on November 30, 2016 at 11:44 AM

    If I have a form on JF that stopped updating a Google spreadsheet should I remove the integration and then reconnect?  Will I lose any data?

     

    The form I am referring to is the Thru My Eyes intake form.

    Page URL:
    http://bit.ly/IntakeForm2016

    stopped working then and form on a
  • Profile Image
    JotForm Support

    Answered by david on November 30, 2016 at 02:22 PM

    I checked our Google Docs integration and it is working at this time.  If the sheet is no longer connected, removing the integration and adding it back once again should allow for the integration to work properly. 

  • Profile Image

    Answered by idomedia on December 01, 2016 at 10:22 AM

    I removed the integration and when I go to reconnect it creates a new Google sheet even though I am using the same name of the Document.  How do I connect to the existing sheet I was using before the integration stopped working?

  • Profile Image

    Answered by idomedia on December 01, 2016 at 10:45 AM
    I removed the integration but when I go back to connect again it creates a
    new Google Sheet. how do I connect to an existing sheet?
    *--Robert Allen*
    *Innovation Specialist*
    New Media Connection
    blogs - podcasts - video - presentations
    T 917.512.6490
    E robert@newmediaconnection.com
    http://www.newmediaconnection.com
    Linkedin

    Facebook

    Twitter

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on December 01, 2016 at 11:53 AM

    Unfortunately, it is not possible to connect to the same spreadsheet again. Google uses document ids instead of file names so it is possible to have the same file names for multiple documents. The existing submissions on your form will be automatically copied to the new spreadsheet. 

    Hope this information helps!