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  • Profile Image

    Auto Responder emails not sending out right information

    Asked by DaystarEd on November 30, 2016 at 12:20 PM

    Hello, we set up two different auto responder emails to go out after someone pays and registers for courses. The emails used to send them out a copy of the courses they registered for. However, recently they have been sending our the recipients a bunch of gibberish nonsense. Below is an example of what has recently been going out. We need this fixed ASAP, I am not sure what happened. 

     

    Below is a copy of your receipt, please keep this for your records.

    Participant: Rebecca Moore

     <table cellpadding="0" cellspacing="0" border="0"><tr><td><ul
    style='padding-left:10px'><li>Pharmacology (Core Course) (Amount: 250.00 USD,
    Core Course: Jan 25-27, 2017) </li></ul>Total: $250.00<br>Transaction ID:
    1SU487098E236640M<br/></td></tr><tr><td><br />
    <table cellpadding="0" cellspacing="0" border="0"
    style="font-size:10px;"><tr><td colspan="2"><b style="color:#777;
    font-size:12px;">==Payer Info==</b></td></tr><tr><td width="70"><b
    style="color:#777">First Name</b> </td><td>Charity</td></tr><tr><td
    width="70"><b style="color:#777">Last Name</b> </td><td>Murphy</td></tr><tr><td
    width="70"><b style="color:#777">E-Mail</b>
    </td><td>charity.murphy@umatillacounty.net</td></tr><tr><td colspan="2"><b
    style="color:#777; font-size:12px;"><br>==Address==</b></td></tr><tr><td><b
    style="color:#777">Street</b> </td><td>17 SW Frazer Ave Suite
    282</td></tr><tr><td><b style="color:#777">City</b>
    </td><td>Pendleton</td></tr><tr><td><b style="color:#777">State</b>
    </td><td>OR</td></tr><tr><td><b style="color:#777">Zip</b>
    </td><td>97801</td></tr><tr><td><b style="color:#777">Country</b>
    </td><td>United States</td></tr></table></td></tr></table>


    CANCELLATION POLICY: Daystar does not give cash refunds for cancellations.
    Students that cancel with two weeks or more notice will get a full credit
    refunded to their Daystar account. A $50 fee will be charged and deducted from
    the credit balance for students who cancel with less then TWO weeks notice or do
    not show up for class. Account credits for future workshops are good for one
    year.
    If Daystar has to postpone or cancel a course we will gladly refund your money.

    Page URL:
    http://www.daystared.com/register.html

    Emails information right emails not sending
  • Profile Image

    Answered by DaystarEd on November 30, 2016 at 01:13 PM

    Below is an example of what USED to be sent out before a bunch of gibberish happened.

     

    Thank you Charity Murphy,

    Below is a copy of your receipt, please keep this for your records.

    Participant: Debra Green

    Basic Counseling Skills (Core Course) (Amount: 185.00 USD, Core Course: Jul 18-20, 2016)
    Group Counseling Skills (Core Course) (Amount: 185.00 USD, Core Course: Aug 24-26, 2016)
    Infectious Disease (Core Course) (Amount: 95.00 USD, Core Course: Jun 17, 2016)
    Pharmacology (Core Course) (Amount: 250.00 USD, Core Course: Sep 14-16, 2016)
    Total: $715.00
    Transaction ID: 2C843207F48933015



    ==Payer Info==
    First Name              Charity
    Last Name               Murphy
    E-Mail          charity.murphy@umatillacounty.net

    ==Address==
    Street          17 SW Frazer Ave Suite 282
    City            Pendleton
    State           Oregon
    Zip             97801
    Country                 United States




    CANCELLATION POLICY: Daystar does not give cash refunds for cancellations. Students that cancel with two weeks or more notice will get a full credit refunded to their Daystar account. A $50 fee will be charged and deducted from the credit balance for students who cancel with less then TWO weeks notice or do not show up for class. Account credits for future workshops are good for one year.
    If Daystar has to postpone or cancel a course we will gladly refund your money.

  • Profile Image
    JotForm Support

    Answered by Kiran on November 30, 2016 at 04:21 PM

    I have cloned your JotForm and see that the autoresponder email is having only three fields. As I tried to submit the cloned form, I have received the auto-responder normally. Are you checking the email on any email client like MS-Outlook, etc? If so, could you check if the email is displaying normally when logged in to the web version of your email?

    Also, you may add the other fields from the Form fields dropdown to the email.

    You may also consider adding a new autoresponder so that the fields will be added automatically in a table format and you may add the additional content to the email as necessary.

    Hope this information helps! 

     

  • Profile Image

    Answered by DaystarEd on December 01, 2016 at 11:02 AM

    I do not get this auto responder email, the customers who sign up and pay for our courses get this email and many of them have emailed me because they are recieving gibberish. It worked perfectly fine until about 2-3 weeks ago.

  • Profile Image
    JotForm Support

    Answered by Kiran on December 01, 2016 at 11:48 AM

    I understand. As I check the form revision history, it seems that there are some modifications made to the form recently which migh have caused the issue. Please make the changes mentioned in my earlier post so that the auto-responder should be working fine. Also, please try submitting a test submission so that you can see how the auto-responder is displayed.

    Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image

    Answered by DaystarEd on December 01, 2016 at 11:58 AM

    What changes are you talking about, and who created these changes because it was not us! As I said these auto responders have not been working properly since about 2-3 weeks ago. Are people at Jotform going into my forms and making changes without my permission??

  • Profile Image
    JotForm Support

    Answered by Kiran on December 01, 2016 at 12:40 PM

    Please be noted that we do not make any changes to the form unless requested by the user or do not login to user's accounts other than administrative purposes when certain issues are raised. As I check your account, I see that there are some changes being displayed with product modified. Is the login of your account shared with anyone else? Please make sure that you are logging out from the JotForm account before you are going away from your PC.

    You may check the changes made from the form revision history or login or form modification history from the account history page. Since the emails are not being displayed correctly now, please make the changes to the auto-responder so that the users should be able to receive the emails correctly.

    Thank you!