- dhflowersAsked on November 30, 2016 at 12:32 PM
I am not being notified by email we I receive a new submission. How do I fix this?
- JotForm SupportKevin_GAnswered on November 30, 2016 at 03:34 PM
Your email address is currently in our bounce list, this is why you're not receiving emails currently, as per our records this is the result why the email was added to our bounce list:
d*******s@b*******h.net is IN the bounce list
Reason(s) : smtp; 553 5.3.0 alph144 DNSBL:ATTRBL 521
I have removed it so you can receive emails now, please also check this guide about avoiding bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues
Here's also another guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
If the problem still persists, then you should also set up a custom sender email address by using the SMTP method, this guide will help you with that: How-to-Setup-SMTP-for-a-Form
Hope this helps.