What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not being notified by email when I have a new form

    Asked by dhflowers on November 30, 2016 at 12:32 PM

    I am not being notified by email we I receive a new submission. How do I fix this?

    new form email a notified
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 30, 2016 at 03:34 PM

    Your email address is currently in our bounce list, this is why you're not receiving emails currently, as per our records this is the result why the email was added to our bounce list: 

    Result: 

    d*******s@b*******h.net is IN the bounce list 

    Reason(s) : smtp; 553 5.3.0 alph144 DNSBL:ATTRBL 521

    I have removed it so you can receive emails now, please also check this guide about avoiding bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Here's also another guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the problem still persists, then you should also set up a custom sender email address by using the SMTP method, this guide will help you with that: How-to-Setup-SMTP-for-a-Form

    Hope this helps.