What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form does not submit after PayPal transaction unless user clicks

    Asked by mightyengine on November 30, 2016 at 02:20 PM

    I have payment of a membership fee required in my form through PayPal, where clicking "submit" at the bottom of my form takes the user to the PayPal interface. Payment processes fine, but the user's form submission is not processed or delivered to my integrated Google Sheet or email system unless the user clicks "return to merchant" after their PayPal transaction goes through. How can I ensure that the user's form submission is processed the second their payment goes through?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on November 30, 2016 at 06:03 PM

    Unfortunately, this is not possible since this is being controlled by PayPal. It is required to click on the link in order to return to the form to complete the transaction. The post transactions will be processed once the form is redirected from the PayPal window. 

    Hope this information helps!