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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Purchase Order: Decimals are still showing even when "Use Decimals" option is set to no.

    Asked by vgamolsky on November 30, 2016 at 02:40 PM

    Even though I have selected not to show decimals on the form, unit value for each item is still shown with decimals.

    Page URL:
    https://form.jotform.com/62785245749167

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    JotForm Support

    Answered by Kevin_G on November 30, 2016 at 06:37 PM

    I have cloned and tested your form, I can see what you're referring and I can replicate the problem on my end as well. 

    This thread will be forwarded to our second level so our developers may investigate further the issue and we will be updated about this as soon as possible. 

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    JotForm Developer

    Answered by omur on December 06, 2016 at 08:32 AM

    Hello,

    We've pushed an update that resolves this issue.

    Please reply if you require further help.

    Thank you

     

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    Answered by vgamolsky on December 06, 2016 at 12:53 PM

    I checked the form and still see decimals... Please check for yourself. URL is above.

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    JotForm Support

    Answered by Nik_C on December 06, 2016 at 01:38 PM

    I tested your form again and I can see that the issue persists. I will contact the developer assigned for further information.

    Thank you for letting us know.

    We will get back to you!

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    JotForm Developer

    Answered by omur on December 07, 2016 at 07:29 AM

    Hello,

    I've pushed another update that also respects 0 as decimals.

    The problem has been solved now.

    Thank you

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    Answered by vgamolsky on December 07, 2016 at 01:55 PM

    Omur, I am sorry, but it still does not work. I clicked on the link that is attached and still see the decimals...

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    JotForm Support

    Answered by Nik_C on December 07, 2016 at 03:31 PM

    Our apologies . I'll follow up with my colleague regarding this problem. 

    Thank you!

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    JotForm Developer

    Answered by omur on December 08, 2016 at 12:36 AM

    Hello vgamolsky,

    I've cleaned your form cache and you should see the actual version as of yesterday, including the form without decimals.

    Here is an actual screenshot of your form:

    Please reply if you have further questions.

    Thank you

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    Answered by vgamolsky on December 08, 2016 at 01:35 PM

    Omur,

    There is another bug now. The values shown are wrong. Look at grapefruits. In the wizard, the value is is set to 8, but the form shows 80. The same problem with most (but not all) other items. Eggs are the exception.

     

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    JotForm Developer

    Answered by omur on December 08, 2016 at 01:40 PM

    Hello vgamolsky,

    I confirm that there is an error in the initial display value of the values.

    I'll update you on the situation of this.

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    Answered by vgamolsky on December 16, 2016 at 04:27 PM

    Do you have any updates?

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    JotForm Support

    Answered by Kevin_G on December 16, 2016 at 06:14 PM

    I have tested the integration and, unfortunately, the issue seems to be there; however, I will ask to the assigned developer for updates regarding this thread and will let you know as soon as possible. 

     

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    Answered by vgamolsky on December 28, 2016 at 03:26 PM

    Any news?

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    JotForm Support

    Answered by Nik_C on December 28, 2016 at 03:37 PM

    We didn't receive any updates until now. I will follow up with the developer assigned for a possible update.

    Thank you for your understanding.

     

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    Answered by vgamolsky on December 29, 2016 at 02:26 PM

    Here is what I discovered:

    As soon as I select the quantity for an item, the item price changes and does not show the decimals anymore. Very strange, behavior, but maybe it will be a hint to the developers.

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    JotForm Support

    Answered by Nik_C on December 29, 2016 at 03:33 PM

    Thank you for getting back to us and letting us know. 

    Your message will reach developer assigned.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on January 04, 2017 at 08:30 AM

    Please disregard the last message. We are working on a conclusive fix.

    Kindly bear with us. Thanks!

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    Answered by vgamolsky on January 25, 2017 at 01:57 PM

    Hi there.

    It was working until recently, but now the problem is back.

    When editing the form, the price is shown without decimals. But in Preview or when using the form the decimals are still shown.

    Please help.

     

    -Victor

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    JotForm Support

    Answered by Nik_C on January 25, 2017 at 02:26 PM

    Hello Victor,

    Thank you for letting us know. I'm sorry the issue re-appeared.

    I'll forward this thread to developer assigned.

    We'll get back to you as soon as possible.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on February 03, 2017 at 08:28 AM

    Hello Victor,

    The issue reoccurred in V4. However, I'd like to inform you that this is now fixed.

    Kind regards,

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    Answered by vgamolsky on July 14, 2017 at 02:54 PM

    The issue is back. Try it for yourself:

    https://form.jotform.us/71905851160151

    Notice that the products have decimals in the price, but when you select quantity, the decimals go away.

     

    We are back where we were in November 2016.

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    JotForm Support

    Answered by EltonCris on July 14, 2017 at 03:12 PM

    Thank you for letting us know and we apologize for the inconveniences caused.

    I have re-opened this bug ticket, we'll let you know once this is fixed.