What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New jotform says over quota

    Asked by spulte on November 30, 2016 at 02:48 PM

    Hi I had a message this morning that said my jotform was over quota.  I went in and deleted it and created a new form to use for a new activity but it also tells me it is over quota (even though no data has been entered).  I had deleted the old jotform.

    I don't know why I continue to get this message.  Any help you could provide would be appreciated.  

    Page URL:
    https://form.jotform.com/63346133286153

    JotForm New JotForm new form message and
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    JotForm Support

    Answered by Kevin_G on November 30, 2016 at 06:52 PM

    Your account "spulte" is fine, but the account where the form was created is indeed over quota, the username is "cmohamed" it has already reached the submissions limit. 

    What I would suggest you is to upgrade your account to the next plan that allows you to get more submissions.

    How-to-Upgrade-My-Account

    You could aso complete the tasks on the get more section of your account, this way you will get more submissions for free and permanently: https://www.jotform.com/myaccount/getMore