What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm confused. Is free acct for 100 submissions, or 10 payments?

    Asked by Christian_Apostolic_Church on November 30, 2016 at 03:41 PM

    I'm confused. Is a free acct good for 100 submissions, or 10 payments? Isn't each submission a payment, and would not 100 submissions be 100 payments? How could I ever have 100 submissions if only 10 payments are allowed?

    Submissions 100 submissions OR for
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    JotForm Support

    Answered by Jim_R on November 30, 2016 at 08:09 PM

    It would probably be easier if we show an example. Suppose I am a JotForm user with 3 forms:

    A. One (1) form that asks for payments processed through Paypal

    B. Two (2) forms just for registration and booking

    If I get 35 submissions for B above and 0 payments for A, then I'd have:

    0 Payments

    35 Submissions

    If I got 10 payments for A above and 78 submissions for B, then I'd have:

    10 Payments (overlimit)

    78 Submissions

    To sum it up, the 100 Submissions / 10 Payments limits per month apply to your entire account. If by any chance you only created 1 form, and it's a Form that accepts payments, then that's the only time each submission will be considered as a payment too.

    Related page: https://www.jotform.com/pricing

    In case you need further explanation don't hesitate to ask.

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    Answered by Christian_Apostolic_Church on November 30, 2016 at 09:03 PM

    Thank you. Dwolla sent me here ostensibly to use a JotForm as a replacement for the Dwolla hub page, which is only used for payments. That's why I was thinking each form was only for a payment.

    So far, the fit seems quite poor. I cannot discern a way to create a payment form that can do either/both a one-time payment and a recurring payment, and while the Dwolla hub page was free and had unlimited in usage, the price is steep here unless we abide by a stifling limit of only 10 payments per month.

    Thanks for explaining. I appreciate it.