What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question about my account submissions.

    Asked by savvybridal on November 30, 2016 at 04:59 PM

    Hello - I have a free profile with you guys. I received only 5 submissions for the month of November and i received an email today stating i need to upgrade and my form has been disabled. From your free profile it states i get 10 free submission a month. Can you please look into this for me. 


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    JotForm Support

    Answered by Chriistian on November 30, 2016 at 10:12 PM

    I checked your account and your form doesn't seem to be disabled as of this time. The email you received might have simply been a glitch. Please allow me to inform you that free accounts can receive 100 submissions per month or receive 10 payments/month if they have a payment integration in their form.


    Your account submissions count is currently at 5, so you should be able to receive more submissions. The submission counter resets every first day of the next month, so on December 1st, your submission count will reset to 0.

    If you need further assistance, please let us know.