What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not getting to paypal.

    Asked by soapboxdesigner on November 30, 2016 at 05:16 PM

    Only 91 of 135 submissions are reaching the paypal payment page.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 30, 2016 at 10:21 PM

    Are you checking those on incomplete payments list?


    Note that incomplete payments are usually abandoned payments, meaning the user did not choose to pay or simply close the page after they are redirected to Paypal.

    You might also want to check this Paypal FAQs to understand more about incomplete payments.


  • Profile Image
    JotForm Support

    Answered by Chriistian on December 12, 2016 at 12:44 AM

    Hello @soapboxdesigner,

    Did you recently send a response to this thread? If yes, then unfortunately it did not reach the forum. Please follow this link to view your thread and post your reply from there: https://www.jotform.com/answers/1001127 

    If you did not send a response, then please ignore this message.