My form is getting cut off halfway down the page.

  • Profile Image
    inboundrealestate
    Asked on November 30, 2016 at 06:15 PM

    Hello, 

     

    I'm using JotForm in conjunction with Dwolla as Dwolla instructed to accommodate for the upcoming change they're making. I followed the directions provided by JotForm and the Dwolla page is getting cut off halfway down the page. The first page is fine where I make the fields to enter payments but when you click continue, only half of the next page shows up. 

    I have tried everything I can think of to make this work and this is extremely time sensitive as Dwolla won't function without it after 12/7. We haven't made this form live to our website yet since it's not functioning properly so I can't send a URL for you to see what I'm looking at. 

    I would be more than happy to discuss this over the phone as I think that would be exponentially easier than trying to describe this problem in writing. 

    Please contact me as soon as possible to resolve this problem. 

    Thank you, 

    Katie Muh

    617-827-7519/kathleen@inboundre.com

  • Profile Image
    jonathan
    Answered on November 30, 2016 at 10:32 PM

    Hi Katie,

    Can you please share to us the URL of your website where we can test the actual form https://www.jotform.us/form/63194427155155 used.

    I tried looking for it on this URL http://inboundre.com/ but I could not find it.

    I also suggest you try first re-embedding the form on your website using its iframe publish code instead. 

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    See if using the iframe publish code resolves the issue already.

    Let us know if issue remains.

    Thanks.