What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come my forms are not marked as unread after I open them?

    Asked by ywamchico on November 30, 2016 at 06:22 PM

    I want help with my forms page. I have tried to sort them to showthe unread ones at the top, but I am finding that after I open and view the unread ones, they do not become "unread". Instead, they stay at the top of my list of forms marked with an orange number saying that they are still unread. Can you tell me why it's doing this, and if it's something I am doing or something that you can do to help me? Thanks!

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    JotForm Support

    Answered by jonathan on November 30, 2016 at 10:49 PM

    I think its just a a cache issue. I checked your My Forms list but I could no longer see in the list forms with Unread submission on them.

    User guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Please check again. Let us know if issue still persist.