What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Preview issues

    Asked by remoran on May 15, 2012 at 08:48 PM

    When I do a preview, I am getting an error message that the form does not match but the form no are exactly the same. I have a an authorize net cc on the form that is in test mode. Your app says everything is fine. Any help on this would be terric.

     

    Best

    Page URL:
    https:www.scalive.org/dev_indiv_jot.cfm

  • Profile Image
    JotForm Support

    Answered by abajan on May 15, 2012 at 09:53 PM

    Hi

    What does the error state exactly and when you say "When I do a preview..." by "preview", do you mean via the form builder's Preview button?

  • Profile Image

    Answered by remoran on May 15, 2012 at 10:04 PM

    Yes. It seemed to go away. I did tests using Authorizenet in test mode and it appears to be working. Question, how do I get the email response to work with a cc enabled form. With a regular submission, no problem but with cc, it doesn't see to work. Thanks for getting back to me so soon. :)

     

    Best

     

    Bob Moran

  • Profile Image
    JotForm Support

    Answered by abajan on May 15, 2012 at 10:12 PM

    Bob

    It's a bit of a longshot but part of the problem might be that certain elements of the form are not secure. At least, that's what Internet Explorer is reporting when I visit the URL you provided above. Did you check Secure form before grabbing the code from the Embed Form Wizard?


    Wayne

  • Profile Image

    Answered by remoran on May 16, 2012 at 09:15 AM

    No I did not. Will do now. 

  • Profile Image

    Answered by remoran on May 16, 2012 at 12:31 PM

    I now have the jotform secure forms up. https://www.scalive.org/dev_corp_jot.cfm and 

    https://www.scalive.org/dev_indiv_jot.cfm but still have issues with email. Can you look at the forms to see if I am missing anything.

     

    TIA

     

    Bob

  • Profile Image
    JotForm Support

    Answered by idarktech on May 16, 2012 at 10:48 PM

    Hi Bob,

    Can you give us more details on what you mean "issues with email?" Do you mean, you didn't received any notification messages when you submit the form?

    Please be reminded that you will only get notification messages when you complete the payment process after being redirected to the payment page.

    I can't help you testing your form for now as I do not have any valid CC. I'm sorry about this. Can you try at least complete the process and check if you were able to receive notification? Thanks.

    Please let me know if this is not what you mean for. We'll wait for your reply. Thanks!