What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account payment charged twice.

    Asked by gerritdhi on November 30, 2016 at 08:15 PM

    please tell me why you are charging so much!?!

    Screenshot
    account payment
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 01, 2016 at 01:36 AM

    Hi,

    I'm currently checking your account. Please allow me some time to further investigate the issue. 'll get back soon as I have found a solution.

    Regards

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    JotForm Support

    Answered by Chriistian on December 01, 2016 at 01:43 AM

    Hi again,

    As per checking your previous thread last October, it seems that my colleague already sent a request on our billing team for the refund as per request. The refund request is still on process. 

    Please note that to avoid duplicate charges on your account, please follow the instructions in this guide on how to cancel it your PayPal Subscription :How Can I Cancel My PayPal Subscription.

     

     

     

     

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    Answered by gerritdhi on December 01, 2016 at 05:44 PM
    Why does our plan keep downgrading?

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    JotForm Support

    Answered by Chriistian on December 01, 2016 at 08:17 PM

    You previously had 2 subscriptions, as seen on your other thread. When you cancelled one of the subscriptions (October 25th), the system scheduled the account for a downgrade. This is why you were downgraded to a free plan.

    To prevent this from happening again, when upgrading the account via Paypal, please make sure that the previous subscription has already been cancelled from Paypal. Otherwise, this would lead to having duplicate subscriptions on a single account.

    Please let us know if you need further assistance.
    Regards.