Account payment charged twice.

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    gerritdhi
    Asked on November 30, 2016 at 08:15 PM

    please tell me why you are charging so much!?!

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    Chriistian
    Answered on December 01, 2016 at 01:36 AM

    Hi,

    I'm currently checking your account. Please allow me some time to further investigate the issue. 'll get back soon as I have found a solution.

    Regards

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    Chriistian
    Answered on December 01, 2016 at 01:43 AM

    Hi again,

    As per checking your previous thread last October, it seems that my colleague already sent a request on our billing team for the refund as per request. The refund request is still on process. 

    Please note that to avoid duplicate charges on your account, please follow the instructions in this guide on how to cancel it your PayPal Subscription :How Can I Cancel My PayPal Subscription.

     

     

     

     

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    gerritdhi
    Answered on December 01, 2016 at 05:44 PM
    Why does our plan keep downgrading?

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    Charles Farrar
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    Chriistian
    Answered on December 01, 2016 at 08:17 PM

    You previously had 2 subscriptions, as seen on your other thread. When you cancelled one of the subscriptions (October 25th), the system scheduled the account for a downgrade. This is why you were downgraded to a free plan.

    To prevent this from happening again, when upgrading the account via Paypal, please make sure that the previous subscription has already been cancelled from Paypal. Otherwise, this would lead to having duplicate subscriptions on a single account.

    Please let us know if you need further assistance.
    Regards.