Error downgrading subscription

  • Profile Image
    Princesscapades
    Asked on November 30, 2016 at 08:43 PM

    Hi there!

     

    I was trying to downgrade to the free service but it gave me an error. Literally it just said "Error canceling service" and lead me here. 

    I no longer need the plan I am on, how can I downgrade?

    Thanks!

  • Profile Image
    owen
    Answered on December 01, 2016 at 01:46 AM

    Hi,

    I have now cancelled your current subscription. I have also refunded the unused time on your current subscription. 

    Thank you for contacting us.