Error downgrading subscription

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    Asked on November 30, 2016 at 08:43 PM

    Hi there!


    I was trying to downgrade to the free service but it gave me an error. Literally it just said "Error canceling service" and lead me here. 

    I no longer need the plan I am on, how can I downgrade?


  • Profile Image
    Answered on December 01, 2016 at 01:46 AM


    I have now cancelled your current subscription. I have also refunded the unused time on your current subscription. 

    Thank you for contacting us.