What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error downgrading subscription

    Asked by Princesscapades on November 30, 2016 at 08:43 PM

    Hi there!


    I was trying to downgrade to the free service but it gave me an error. Literally it just said "Error canceling service" and lead me here. 

    I no longer need the plan I am on, how can I downgrade?


  • Profile Image
    JotForm Support

    Answered by owen on December 01, 2016 at 01:46 AM


    I have now cancelled your current subscription. I have also refunded the unused time on your current subscription. 

    Thank you for contacting us.