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    Email showing up weird

    Asked by Michael  on November 30, 2016 at 09:54 PM

    Hello,

     

    I'm receiving emails but they are really weird looking from the feedback forms I have set up with customers.  Please see below for the way the email is coming in.  How can I fix this please?

     

    <br>You have a new trial class that was booked online!     <br>Question
    Answer  <br>Parents Name  Bing Zhao  <br>Childs Name  Hank Zhao
    <br>E-mail  zhaobing2005@gmail.com  <br>Phone Number  (519) 6750353
    <br>Little Dragons Class (4-6 yrs. old)    <br>Beginners Class (7-12 yrs
    old)   Tuesday 6:30 - 7:15   <br>Date of Class  12-06-2016

     

    Thanks,

     

    Michael Cohen

    519-614-4143

    email showing up up Emails style size name
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    JotForm Support

    Answered by BJoanna on December 01, 2016 at 02:02 AM

    It seems that HTML elements are shown inside of your email Notification. Please try to create new email Notification to see if that will resolve your issue. If new email Notification is formatted correctly, you can delete old email Notification. However if the issue still persists, please provide us ID of the form you are having issues with.

    Hope this will help. Let us know if you need further assistance.