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    Email showing up weird

    Asked by Michael  on November 30, 2016 at 09:54 PM



    I'm receiving emails but they are really weird looking from the customer feedback forms I have set up with customers.  Please see below for the way the email is coming in.  How can I fix this please?


    You have a new trial class that was booked online!

    Parents Name
     Bing Zhao  
    Childs Name
     Hank Zhao

    Phone Number
     (519) 6750353

    Little Dragons Class (4-6 yrs. old)
    Beginners Class (7-12 yrs

    old)   Tuesday 6:30 - 7:15   
    Date of Class  12-06-2016




    Michael Cohen


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    JotForm Support

    Answered by BJoanna on December 01, 2016 at 02:02 AM

    It seems that HTML elements are shown inside of your email Notification. Please try to create new email Notification to see if that will resolve your issue. If new email Notification is formatted correctly, you can delete old email Notification. However if the issue still persists, please provide us ID of the form you are having issues with.

    Hope this will help. Let us know if you need further assistance.