Subscription is shown as MONTHLY despite it is YEARLY

  • hylworkshops
    Asked on December 1, 2016 at 2:25 AM
    getting subscription that's showing a MONTHLY charge when it clearly says ANNUAL
  • candy
    Replied on December 1, 2016 at 2:41 AM

    Hello,

    I have checked your form again. I have cloned your form in order to test it and I have seen that this issue has been fixed.

    I have created a yearly subscription plan with Stripe integration. I have checked the Stripe Dashboard and I have seen that it charges yearly as the following screenshot below:

    Subscription is shown as MONTHLY despite it is YEARLY Image 1 Screenshot 20

    Please check again and if the issue still persists, let us know.

    Thanks in advance.

  • hylworkshops
    Replied on December 1, 2016 at 2:45 AM
    Hi Jotformforum_1001431, A new Heal Your Life Workshops - Licensee Help Desk account has been created for you. Click the url below to activate your account and select a password! https://hylw.freshdesk.com/register/zyBLFjk3bCQezXvfxO4n If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us. Regards, Heal Your Life Workshops - Licensee Help Desk
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  • hylworkshops
    Replied on December 1, 2016 at 2:45 AM
    Dear Jotformforum_1001431, We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). To view the status of the ticket or add comments, please visit https://hylw.freshdesk.com/helpdesk/tickets/205 Thank you for your patience. Sincerely, Heal Your Life Workshops - Licensee Help Desk Support Team
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