What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription is shown as MONTHLY despite it is YEARLY

    Asked by hylworkshops on December 01, 2016 at 02:25 AM
    getting subscription that's showing a MONTHLY charge when it clearly says ANNUAL
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    JotForm Support

    Answered by candy on December 01, 2016 at 02:41 AM

    Hello,

    I have checked your form again. I have cloned your form in order to test it and I have seen that this issue has been fixed.

    I have created a yearly subscription plan with Stripe integration. I have checked the Stripe Dashboard and I have seen that it charges yearly as the following screenshot below:

    Please check again and if the issue still persists, let us know.

    Thanks in advance.

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    Answered by hylworkshops on December 01, 2016 at 02:45 AM
    Hi Jotformforum_1001431, A new Heal Your Life Workshops - Licensee Help Desk account has been created for you. Click the url below to activate your account and select a password! https://hylw.freshdesk.com/register/zyBLFjk3bCQezXvfxO4n If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us. Regards, Heal Your Life Workshops - Licensee Help Desk
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    Answered by hylworkshops on December 01, 2016 at 02:45 AM
    Dear Jotformforum_1001431, We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). To view the status of the ticket or add comments, please visit https://hylw.freshdesk.com/helpdesk/tickets/205 Thank you for your patience. Sincerely, Heal Your Life Workshops - Licensee Help Desk Support Team
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