What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My thank you landing page loses it's styling and can't be found

    Asked by neilhallimen on May 15, 2012 at 11:06 PM

    My landing page URL shows up in the address bar just fine but it says it can't find the page on my site and a lot of the custom styling is off. Almost like it's still linking to the jotform style sheet location...

    Any ideas?

    -Neil

     

    *also, I uploaded a screenshot and when I submitted my question it told me the file was too large and I lost everything I wrote! Luckily it wasn't that much. But I'm sure there's people out there who wouldn't be happy. Figured it wouldn't hurt to let you guys know about that.

    Page URL:
    http://staunchart.com/contact/

  • Profile Image
    JotForm Support

    Answered by idarktech on May 16, 2012 at 04:08 AM

    Hi Neil,

    Can you please try to re-embed your form using iframe code? Since form is called in iframe, it wont conflict or affect anything on your page. Please let us know the result on this after you've made the changes. Thanks!

    If your thank you page is still not found after that, you may try to remove "www" on your thank you URL, so it should now be: http://staunchart.com/thank-you/ 

    With regards to your other concern, I would suggest to increase your file upload size limit. This is to ensure that every files uploaded would pass through, also to avoid the said error. Here's how you can do that. http://www.jotform.com/answers/57851-How-do-I-increase-the-file-size-limit

    Hope this works for you. Please let us know if you have any further questions or concerns. Thanks for using JotForm!